EX48x Error Codes

Originally posted on the HP EX48x Support Pages ^[1]

This document applies to HP MediaSmart Server EX485 and EX487.

Health Indicator Codes

The Tables below are a breakdown of the Health indicator displays.

To see this code, using a paper clip, press and release the recessed Status/Recovery button on the front of the server.

Figure 1: Status/Recovery button

Health indicator codes when the indicator starts as solid red
Code	Description	Action
Solid red—no code	Operating system or application error.	See Windows Home Server Console for error condition.
1 aqua white, 2 red	System drive failed to boot.	If the light-bar for the system drive (the lowest light-bar) is also red, you need to replace the system hard drive .
1 aqua white, 3 red	Operating system USB boot failed.	Check that lowest USB port on back of server has boot source.
1 aqua white, 4 red	Recovery mode failed.	Contact HP Support at http://www.hp.com/support
1 aqua white, 5 red	Multiple boot failure.	Contact HP Support at http://www.hp.com/support
1 aqua white, 6 red	Service code.	Do not hold state button longer that 3 seconds. Shut down and repeat

Health indicator codes when the indicator starts as blinking red
Code	Description	Action
2 aqua white, 1 red	BIOS corrupted.	Repeat power-on to validate. If repeats contact HP Support at http://www.hp.com/support
2 aqua white, 2 red	Memory failure.	Contact HP Support at http://www.hp.com/support
2 aqua white, 3 red	BIOS recovery source not present.	Contact HP Support at http://www.hp.com/support