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CBick
PostPosted: Wed Nov 02, 2011 7:00 pm 
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Crazy thing, just started happening.

While trying to open the WHS console there was an issue with the Home Server dll.

I was given the option of clicking RETRY or SKIP

I clicked retry and, after a few more attempts the console finaly opened.

The strange thing is, the HP Home Server tab was no longer in 1st position. It had hijacked the RN location & there was no longer a RN tab.

I tried uninstalling the RN add-in thinking that I would reinstall it and, all would be good.

Now the console will no longer open period. Trying to open it results in an option to retry or skip, followed by 3 blank blue screen consoles and, then an option to retry or skip again.

This cycle repeats over and over with the console never opening.

Any suggestions short of a recovery?

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Last edited by CBick on Wed Nov 02, 2011 8:33 pm, edited 1 time in total.

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msawyer91
PostPosted: Wed Nov 02, 2011 7:34 pm 
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I would look in the Application and Home Server event logs and see if any of the add-ins are throwing unhandled exceptions. Microsoft .NET is usually pretty good about posting .NET runtime exceptions to the log. That might shed some light on which add-ins or other components are failing, thus preventing the console from opening. When I was building the Home Server SMART add-in, my early development days raised that very problem constantly, telling me there was plenty of debugging work for me to do!

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CBick
PostPosted: Wed Nov 02, 2011 8:50 pm 
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Attachment:
Logs.zip [1.1 MiB]
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Sorry, Don't know much about reading logs.

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yakuza
PostPosted: Wed Nov 02, 2011 9:32 pm 
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I rarely find the event viewer logs useful, in this case you want the most recently modified HomeServerConsole*.log file located on the server in C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs.

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Alex Kuretz
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CBick
PostPosted: Thu Nov 03, 2011 6:46 am 
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Attachment:
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Thanks for looking.

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yakuza
PostPosted: Thu Nov 03, 2011 10:50 am 
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What add-in did you install or upgrade prior to this happening? It looks like Remote Notification is having a conflict with another Add-In, usually I see this with older version of Lights Out but it could be something new.

Edit: Did you add or remove Add-In Central? Do you have a file here: C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft_Corporation\homeserverconsole.exe_StrongName_dnqnaa5144bqpx0xhiarzgg0chuygfkm\6.0.0.0\user.config

If so, what are the contents of the file?

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msawyer91
PostPosted: Thu Nov 03, 2011 2:34 pm 
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yakuza wrote:
Edit: Did you add or remove Add-In Central? Do you have a file here: C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft_Corporation\homeserverconsole.exe_StrongName_dnqnaa5144bqpx0xhiarzgg0chuygfkm\6.0.0.0\user.config

The folks at Home Server Land are no longer supporting Add-In Central. That's a shame, because I thought it was a terrific add-in. My recommendation would be to take it out, and that takes one more variable out of the equation.

I have Grid Junction 1.6 installed, as well as RN 1.5.2.2. I also have RemoteAlert 1.5 installed, which is made by Kentdome--same developer as Grid Junction. Not sure this would matter, but if there have been conflicts between GJ and RN, maybe Kentdome has some common DLLs.

I don't know if that will provide any help, but that is from a working configuration on my EX490.

Here's my user.config file -- if yours is injured you should be able to use this to reconstruct yours:
Code:
<?xml version="1.0" encoding="utf-8"?>
<configuration>
    <configSections>
        <sectionGroup name="userSettings" type="System.Configuration.UserSettingsGroup, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" >
            <section name="Microsoft.HomeServer.HomeServerConsoleTab.Add_in_Central.Properties.Settings" type="System.Configuration.ClientSettingsSection, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" allowExeDefinition="MachineToLocalUser" requirePermission="false" />
        </sectionGroup>
    </configSections>
    <userSettings>
        <Microsoft.HomeServer.HomeServerConsoleTab.Add_in_Central.Properties.Settings>
            <setting name="DoNotShow_NoNewAddinsInfo" serializeAs="String">
                <value>True</value>
            </setting>
        </Microsoft.HomeServer.HomeServerConsoleTab.Add_in_Central.Properties.Settings>
    </userSettings>
</configuration>


Matt

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yakuza
PostPosted: Thu Nov 03, 2011 2:52 pm 
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Oops, I meant a conflict with Lights Out, not Grid Junction. I've updated my previous post.

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Alex Kuretz
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CBick
PostPosted: Thu Nov 03, 2011 8:53 pm 
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Matt, Alex,


Yes, I did uninstall Add-In Central when the author discontinued support.

To be honest I hadn't really been meeting around with the server latley.

Yes, I did notice that the console was hanging from time to time but, did not notice the tab issue until yesterday.

I'm out of town on business and will be back in town Saturday.

Thanks for looking into this for me.

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yakuza
PostPosted: Thu Nov 03, 2011 9:31 pm 
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So uninstalling Add-In Central wasn't recent? There's a range of errors in that log, not all RN related, and varied enough that I'm suspicious you may have a failing drive or some other corruption going on. Or it could just be that config file I mention above got damaged. Let us know what you find.

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Alex Kuretz
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CBick
PostPosted: Sat Nov 05, 2011 4:29 pm 
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Attachment:
user.zip [130 Bytes]
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Here is the file.

I don't know how to open it.

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yakuza
PostPosted: Sat Nov 05, 2011 6:09 pm 
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Looks corrupted to me, I'd back it up and create a new file with notepad and paste in what Matt shared above.

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Alex Kuretz
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msawyer91
PostPosted: Sat Nov 05, 2011 7:00 pm 
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yakuza wrote:
Looks corrupted to me, I'd back it up and create a new file with notepad and paste in what Matt shared above.

Yikes! That file was toast! I wonder how the hell that happened. It's supposed to be nicely-formed XML, but that was just...I don't know what. Maybe a bad sector invaded that file's home.

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CBick
PostPosted: Wed Nov 09, 2011 5:03 pm 
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Replacing the file does not seem to have helped.

You may be right about the failing hard drive because, The Stable Bit Scanner add-in is now reporting a bad disk error with 86 bad sectors.

Thats all I could read without being able to open the console.

I guess I'll replace the hard drive and try a server restore this weekend.


Thanks for your help

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yakuza
PostPosted: Fri Nov 11, 2011 2:39 pm 
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You should send the Console log again, see if it has new errors.

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Alex Kuretz
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