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 Post subject: EX475 PSU Died!
PostPosted: Fri Jul 31, 2009 8:23 am 
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A week ago I noticed my EX475 was off. Pushing the power button on the back does nothing. I called HP Tech Support and have not been given any help yet except that they said "Yes, you have a problem and it is a failed PSU". My MSS is 2 months out of warranty. They also said that IF it was in warranty they would replace the whole chassis. So I asked what my options are and they didn't have any for me except to just wait because there MIGHT be a new process at HP for dealing with a PSU failure on a MSS. OK, now this is just not right. I bought an MSS to be smart and secure. You know, do the right thing with my data. Now I learn that I really never had to worry about backing up my data, what I really had to worry about was the reliability of my HP WHS! Why did they make the unit so that if the PSU goes the whole thing is junk? No options? A PSU should not fail when it is 14 months old and HP should not build equipment that cannot be repaired.

I have seen on some of these threads information on this issue. Does anyone have an update? Is there a replacement power supply that works? Is so, how do you get one and how much does it cost? And, can a woman with nails and high heels :( do the work required? Are there detailed instructions? Help please.


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 Post subject: Re: EX475 PSU Died!
PostPosted: Fri Jul 31, 2009 7:13 pm 
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TracyB, you disappoint me! A woman, with or without high heals and nails, can do ANYTHING....! Welcome to the world of MSS/WHS! Good to have you aboard!

Search on power supply replacements around here and you'll find an option described. I understand a WIKI article is imminent. Here's one thread I found searching on "Hipro"; there are others...

http://www.mediasmartserver.net/forums/viewtopic.php?f=5&t=4792&hilit=hipro

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EX475, 2 GB, LE-1640
PC1: Vista-->W7 Ultimate/32, (D-Drive RAID-5 Array)
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TracyB
 Post subject: Re: EX475 PSU Died!
PostPosted: Fri Jul 31, 2009 9:14 pm 
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Hi Tracy, we do have a tutorial/Wiki article in the works, I've been distracted with a newborn in the house so haven't yet completed it. I'll get it online soon, send me a PM in a few days if you haven't seen it yet...

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 Post subject: Re: EX475 PSU Died!
PostPosted: Sat Aug 01, 2009 6:31 pm 
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Hey Guys, thanks for the encouragement! I am definitely up to the task if there is an article describing how to do it. Yakuza, congratulations on the newborn. I'll wait to see the article. It sounds like I do have an option here. Thanks again.


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sat Aug 01, 2009 6:38 pm 
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Here is a replacement. Replacing the power supply is actually a relatively easy task.

http://cgi.ebay.com/FSP200-50PLA2-NEW-H ... .m20.l1116


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sat Aug 01, 2009 6:58 pm 
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Don't believe it - I know they say it replaces the mediasmart power supply but it doesn't. Pinouts are different because it also says it replaces dozens of shuttle power supplies.

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HP EX485, 4 GIG, E5800, WHS 2011, Stablebit Drive Pool, Transfer Server, Backup Server
HP EX490, 4 GIG, Q9400S, WHS 2011, Stablebit Drive Pool, Mediaserver
HP EX485, 4 GIG, Q8200S, WHS 2011, ITUNES Server


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sat Aug 01, 2009 7:06 pm 
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I have not tried this product just thought I would be helpful in posting the link. Thake the advice of people who know here.


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sun Aug 02, 2009 5:51 pm 
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erail wrote:
Don't believe it - I know they say it replaces the mediasmart power supply but it doesn't. Pinouts are different because it also says it replaces dozens of shuttle power supplies.


erail, is the only problem with the FSP200-50PLA2 power supply the pinout? Is it possible to change the pins and use one of the connectors that comes with the power supply? I'm looking for a fix. Alex says there is a help article on the way and I can wait for that but if you have any suggestions I would appreciate it. Right now my server is dead and this makes me very uncomfortable. Ordering a new power supply and changing the pins may be within my capabilties and I would sure like to give it a try if it has been done and shown to work. :roll:


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sun Aug 02, 2009 6:08 pm 
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http://www.atxpowersupplies.com/200-wat ... 50PLA2.php

They seem to guarantee the compatability. There is even a phone number at the bottom if you wanted to give them a call to find out for sure. They list adapters required for certain computer models and the ex470 or ex475 does not seem to have an adapter listed. The price is $64.00 and you could call them to confirm compatability. If it doesn't work you can return it. That is a better option than a dead server in my opinion.


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sun Aug 02, 2009 6:14 pm 
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TracyB, Yes it is possible to change the pinouts, I got a shuttle power supply working in one of my MSS units. The Wiki article that is coming soon should help you. The problem is most people that are selling SFX power supplies to replace Mediasmart PSU's don't have the foggiest idea on what they are doing. They fit in the MSS holder but don't have the pinout needed for the MSS. Most have 12 volt power outputs but the MSS uses only the 20 pin connector to power all drives and the motherboard. So, the characteristics of the 20 pin input to the MSS is different than the normal SFX power supply.

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HP EX485, 4 GIG, E5800, WHS 2011, Stablebit Drive Pool, Transfer Server, Backup Server
HP EX490, 4 GIG, Q9400S, WHS 2011, Stablebit Drive Pool, Mediaserver
HP EX485, 4 GIG, Q8200S, WHS 2011, ITUNES Server


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sun Aug 02, 2009 6:48 pm 
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clc4912 wrote:
... They list adapters required for certain computer models and the ex470 or ex475 does not seem to have an adapter listed...

It will be very interesting to see what results the first person to buy this gets! It would solve a problem a number of folks seem to be having. While I am not at all afraid of plugging in the old soldering iron, plugging in an adapter would definitely be preferable!

Who's going to be first to try this?

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EX475, 2 GB, LE-1640
PC1: Vista-->W7 Ultimate/32, (D-Drive RAID-5 Array)
PC2: Lenovo Laptop, Win XP Home SP3
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 Post subject: Re: EX475 PSU Died!
PostPosted: Sun Aug 02, 2009 7:53 pm 
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I know some people that have bought this and are asking me how do they modify it to work with the MSS because it doesn't work for the MSS. I have contacted the ebay seller on this and he has not returned my messages.

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HP EX485, 4 GIG, E5800, WHS 2011, Stablebit Drive Pool, Transfer Server, Backup Server
HP EX490, 4 GIG, Q9400S, WHS 2011, Stablebit Drive Pool, Mediaserver
HP EX485, 4 GIG, Q8200S, WHS 2011, ITUNES Server


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 Post subject: Re: EX475 PSU Died!
PostPosted: Sun Aug 02, 2009 8:34 pm 
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clc4912 wrote:
http://www.atxpowersupplies.com/200-watt-power-supply-FSP200-50PLA2.php

They seem to guarantee the compatability. There is even a phone number at the bottom if you wanted to give them a call to find out for sure. They list adapters required for certain computer models and the ex470 or ex475 does not seem to have an adapter listed. The price is $64.00 and you could call them to confirm compatability. If it doesn't work you can return it. That is a better option than a dead server in my opinion.



The link I postd earlier is the ebay seller's direct websie. May look into trying to contact them from there.


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 Post subject: Re: EX475 PSU Died!
PostPosted: Mon Aug 03, 2009 11:56 am 
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erail wrote:
I know some people that have bought this and are asking me how do they modify it to work with the MSS because it doesn't work for the MSS. I have contacted the ebay seller on this and he has not returned my messages.


Ditto. When I saw this I contacted the seller also but have had no reply to date. ](*,)

Not a good sign... :roll:

I am a little paranoid that if my PSU does give up then my MSS is as good as useless...crazy when you think that most other companies would love to sell you a PSU even at an inflated cost compared to buying 3rd party compatible.

Kind regards,
-=Glyn=-


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 Post subject: Re: EX475 PSU Died!
PostPosted: Tue Aug 04, 2009 12:33 pm 
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I've searched for a replacement PSU and the only real option for a FSP200-50PLA Shuttle seems to be the one that is sold by ATXPowersupplies.com. This is the same vendor that doesn't respond to e-mails. Has anyone successfully used this power supply from this vendor to get your dead MSS up and running?

--- Oh, I just found the same PSU on Newegg for $49. Will this work?
http://www.newegg.com/Product/Product.a ... 6817104068

Or, does anyone have another recommendation? I'd like to order a replacement soon.


Last edited by TracyB on Tue Aug 04, 2009 12:57 pm, edited 1 time in total.

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