I would not have recommended that if it dd not work. I have used it as have many others. I have not seen any reports of anyone having problems.

_________________
....JBick

EX475, 2 GB, LE-1640
PC1: Vista-->W7 Ultimate/32, (D-Drive RAID-5 Array)
PC2: Lenovo Laptop, Win XP Home SP3
2xLinksys WRT54G v1.1 and 2xNetGear GS105 Gbit switch

Thanks. Tried Seagate and after nearly an hour on hold waiting for a tech and at same time trying the Seagate chat, I got the same answer from both...for OEM prodcuts go talk to the OEM (HP) and that they know about the issue. Of course, that seems odd since the firmware warning and recall was issued by Seagate. So, I call HP and finally get to a MSS technician after 30 minutes. On with him now and he says he never heard of this Seagate firmware issue...direct him to the Seagate knowledge base and doc number. He puts me on hold and here I sit.....

EDIT: HP tech finally came back and said his supervisor had received an email bulletin on it last week but forgot to pass along to tech agents. They took my hard drive info and would investigate the issue and respond. I guess I wait and see what happends.

_________________
HP MSS EX490 with Intel E6300
4 GB RAM
7 TB Drive Storage

MediaSmartServer.net Wiki, it's loaded with helpful information about WHS and the HP MediaSmart Server.

Interestingly, I pulled the drive this morning to see what firmware was stamped on the label to see if it matched any of the firmwares listed by Seagate as affected. I noticed that the firmware on the drive says "HP24". That makes me suspect HP puts their own proprietary firmware on the Seagate drives. I guess the question then becomes whether the firmware HP developed and put on there is based upon Seagate's faulty firmware or whether it's completely different. I contacted HP this morning to find out if they had an update on their investigation of the drive and they indicated that the engineers are looking at it and will release a course of action by the end of the week.

_________________
HP MSS EX490 with Intel E6300
4 GB RAM
7 TB Drive Storage

MediaSmartServer.net Wiki, it's loaded with helpful information about WHS and the HP MediaSmart Server.

I pulled one of my original ST3500630AS drives and checked the firmware -- "3.CHL". No "HP" as a part of any of the numbers.

_________________
....JBick

EX475, 2 GB, LE-1640
PC1: Vista-->W7 Ultimate/32, (D-Drive RAID-5 Array)
PC2: Lenovo Laptop, Win XP Home SP3
2xLinksys WRT54G v1.1 and 2xNetGear GS105 Gbit switch

I know of no such special firmware develop for the MSS, and I'm pretty confident I would have been told to test it if such a thing existed.

I have also asked HP about the OEM drive support issue and have been told they are formulating a statement, I hope to hear by the end of the week or early next week.

_________________
Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins? If so, be sure to Rate them at WeGotServed.

Thanks. While it would be odd for them to use a special firmware on the drive, it does seem suspect that the firmware has the initials "HP" in it. I would presume that Seagate puts that firmware on the drive at the factory for the OEM, such as HP. Perhaps, this is something new by HP and Seagate as my MSS is one of the more recent builds. In any event, glad to hear that it's confirmed that HP is looking into the issue and forumulating a statement on it.

_________________
HP MSS EX490 with Intel E6300
4 GB RAM
7 TB Drive Storage

MediaSmartServer.net Wiki, it's loaded with helpful information about WHS and the HP MediaSmart Server.

Hi all, first time long time.

Looks like Seagate is shipping new drives with SD1A already on-board. I'm just jumping into the MSS game with a refurb EX470 and managed to find ST31000333AS drives on sale at Best Buy for $99. While there I got on the phone and had my wife plug in the serial numbers from drives into Seagate's online utility to tell me if any of them were affected. Sure enough, they came up clean and when I got them unboxed all had SD1A.

However, if anyone is thinking about buying, I'd make sure to check the serial number before purchasing. One of the drives the sales kid handed me was an affected number, so I knew to swap it out with a good one.

Cheers,
Rick

I wouldn't trust Seagate's online serial number checker.

Indeed, but woe be to Seagate if they tell someone their drive is fine only to have that not be the case. That's potentially worse than the situation they're already in. But the SN checker was a good starting point on what box to buy on-the-spot. I then re-verified that the SN was the same on the drive itself through the static bag, prior to breaking the seal. That plus the Mfg date plus the firmware SD1A all on the drive itself gave me enough confidence.

Rick

Texas-Hansen wrote:
Interestingly, I pulled the drive this morning to see what firmware was stamped on the label to see if it matched any of the firmwares listed by Seagate as affected. I noticed that the firmware on the drive says "HP24". That makes me suspect HP puts their own proprietary firmware on the Seagate drives. I guess the question then becomes whether the firmware HP developed and put on there is based upon Seagate's faulty firmware or whether it's completely different. I contacted HP this morning to find out if they had an update on their investigation of the drive and they indicated that the engineers are looking at it and will release a course of action by the end of the week.

"Founder" replied: "I know of no such special firmware develop for the MSS, and I'm pretty confident I would have been told to test it if such a thing existed."
----------------------------------------------------------------------------------------------------------------------
I purchased two HP Personal Media Drives (500GB ea) for my Pavilion. HP's model number hd5002 with HP's own Part & Serial numbers, of course.

Both drives - Seagate Barracudas 7200.11 showed a Firmware "HP24" code !!!
One of the drives is affected by the firmware problem but Seagate refers me to HP, the second drive is
supposedly ok.
I had to open the PM enclosures to obtain the drive details from the drive labels themselves since other software was unable to extract it from whatever shield HP used.

Hopefully, HP will provide guidance as promised shortly...

Alex -

Did you ever hear back from HP about what do on the Seagate drives? I haven't heard anything back from them and was hoping you might have heard something.

_________________
HP MSS EX490 with Intel E6300
4 GB RAM
7 TB Drive Storage

MediaSmartServer.net Wiki, it's loaded with helpful information about WHS and the HP MediaSmart Server.

Unfortunately no update yet...

_________________
Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins? If so, be sure to Rate them at WeGotServed.

I finally heard from HP on this issue, you can read my blog post for all the details.

_________________
Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins? If so, be sure to Rate them at WeGotServed.

Hi, all!

Apologies in advance! I'm also posting this HERE in the EX470/475 forum, as I didn't see anything in the EX485/487 forum about this issue.....

I received my EX485 yesterday afternoon, and got everything set up. Everything went smoothly (whoo hoo!). I started transferring data over to the server, intending to purchase a new HD for more storage and duplication.

In the meantime, I've discovered that this brand new unit (shipped on February 10th) has one of the faulty Seagate drives in it. Now I'm worried. I contacted HP support to ask them if there was anything they were doing, and they replied they were working with Seagate, but they could not and would not do anything until this hard drive failed.

Even with duplication on the second drive I intend to purchase and install today, I'm worried. This 750GB seagate drive has the actual O/S on it, correct? So if it fails, I'm pretty much screwed.

I'm not a big computer guru like some of y'all (I know just enough to be dangerous), and maybe I"m worried for nothing, but I'm guessing that if the main drive DOES fail, and I stick another drive in there to replace it and do a factory reset, that I'll lose data on the other drives.

I'm assuming that a factory reset WOULD format the new "main drive" and install the WHS O/S, right? It could also possibly affect other drives in the tower, too. That is what I'm worrying about.

I also can't help but feel a bit irritated at HP for shipping me a BRAND NEW server with a potentially crappy drive in it. They've known for over a month that these drives had issues, and they still shipped it out. Very disappointed in the Q/C. The "server world" is new to me, so of course I'm scared I'm going to do something to screw it up.

Anything that I should do to prepare myself? Maybe I'm worried for nothing, but I just can't help it.

Thanks in advance!

~Fred

You can do a factory restore instead of reset which will keep all you data in the storage pool. There are numerous threads on this sitedescribing how. Don't worry about it. As long as duplication is on your data will be safe. Andif ever you run into problems there are so many nice people here who are more than willing to help.