Hello guys, I've had a problem for a couple of days now. I cannot get the backup service to start working. I am receiving the following errors in event viewer.

Event ID 129 in the Home Server Logs

Assertion failure at d:\wssg_src\whs_pp1\qhs\src\storage\qsm\qsm.cxx(18621): pVolRunner->vdf.nDisks > 0

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I have tried rebooting,
Restarting the service manually,
Ran CHKDSK with no errors
Following the instructions on http://support.microsoft.com/kb/946339
I have looked on Microsoft's Support forms, people have had this same issue as mine but no resolution was ever posted.

Has anyone seen this and might be able to help out?

Thanks,

-Chellis Dodge

I have submitted a bug with Microsoft Connect, however if anyone has any suggestions I could really use the help getting this thing back up and running.

I am having a similar problem. See this thread, if you go more then half way down you will see the screen shots I took of my issue, is this the same as yours?

viewtopic.php?f=5&t=3635&start=30

_________________
Cheers,
Damian

DIY WHS - 12.5TB and growing, too many gadgets to list

Did you read the MediaSmartServer blog today?
Blog - http://www.adigitalhomeblog.com
"Like a midget at a urinal, stay on your toes!" - Lieutenant Frank Drebin

Here's a CMD file I created that will firts shut down the backup service and then restarts it. I find this a bit more convenient than doing it manually and certainly easier than a restart of the server. Using a remote desktop session copy this to a text file and save the file with a CMD or BAT file type (e.g., "StartBackup.CMD") in the C:\ directory of the server. Then execute it.



Wait a minute or two after it executes before the backup service is actually available. I have occasionally had to run it twice.

I have also found that if this does not work, and if a restart of the server does not work, there may be a problem with a hard drive.

_________________
....JBick

EX475, 2 GB, LE-1640
PC1: Vista-->W7 Ultimate/32, (D-Drive RAID-5 Array)
PC2: Lenovo Laptop, Win XP Home SP3
2xLinksys WRT54G v1.1 and 2xNetGear GS105 Gbit switch

John - how can you tell if it is a harddrive issue, when I look at my Disk Management screen everything says healthy (see below). I would assume since I am able to do a manual backup and it appears just the scheduled backups are not working that it is not a HDD issue (but you know what they say when you assume!!!!)

_________________
Cheers,
Damian

DIY WHS - 12.5TB and growing, too many gadgets to list

Did you read the MediaSmartServer blog today?
Blog - http://www.adigitalhomeblog.com
"Like a midget at a urinal, stay on your toes!" - Lieutenant Frank Drebin

Disk Management is reporting the OS health and and SMART status. While helpful this doesn't necessarily mean the drives are working fine.

If you're willing to delete the backup database this may resolve the issue. What's the Connect feedback ID?

_________________
Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins?

I have noticed a couple of things with my issue. I have the disk management add-in installed however it is no longer working. I removed the addin then reinstalled it, and it will continue to not work. If I go to server storage it is stuck in calculating sizes, if I go to settings and to backups I am unable to delete backups because the backup service is not running. If I go to repair it says it successfully repairs each of my backups for the computers, then it says it successfully restarts the service...which then immediately shuts itself down.

Also my server is now randomly shutting itself down now...does anyone know of any good free tools I can run on my disk drives?

I'd suggest looking for errors in the server logs, they are in the Administrator's user directory under Application Data\Microsoft\Windows HOme Server.

_________________
Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins?

The logs are filled with errors starting on the 3rd of this month when this issue started, they two main errors are.

Event ID 129, Category QSM, Source HomeServer

Assertion failure at d:\wssg_src\whs_pp1\qhs\src\storage\qsm\qsm.cxx(18621): pVolRunner->vdf.nDisks > 0

This happens each time I try to restart the Backup Service,

The second is Event ID 267, Category Backup, Source HomeServer

Client Backup server failed at d:\wssg_src\whs_pp1\qhs\src\backup\server\service\qsminterface.cpp(80)

Any ideas?

Getting another one too,

Event Type: Error
Event Source: HomeServer
Event Category: Backup
Event ID: 271
Date: 3/5/2009
Time: 11:09:42 PM
User: N/A
Computer: EARTH
Description:
Unexpected error 0x80070015 from IQSMFolder::get_Path: The device is not ready.

I'd like to see Alex weigh in on this one as I am certainly not an expert on these error messages. That said, however, they "smell" I/O related to me and I would be a bit suspicious of a hard drive.

Reporting all this to Microsoft is an option that would be high on my list.

Performing a recovery/restore (not a factory reset) of the server would be another high-priority option. If you do this, including defining users and getting both HP & MS updates but NOT getting any Add-Ins and still have the problem then I would have even stronger suspicions that this is a hardware problem. (Remember to give the restore plenty of time to rebuild the database (tombstones) before you try to use it.)

_________________
....JBick

EX475, 2 GB, LE-1640
PC1: Vista-->W7 Ultimate/32, (D-Drive RAID-5 Array)
PC2: Lenovo Laptop, Win XP Home SP3
2xLinksys WRT54G v1.1 and 2xNetGear GS105 Gbit switch

I agree with John.

_________________
Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins?