Cannot download from HP Connector
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Author:  kevinw [ Sat Jan 01, 2022 12:35 pm ]
Post subject:  Cannot download from HP Connector

I had to re-install The HP Media Smart Server Connector software and when I click on the "HP Server Console Icon" it tries to download from this address "download.hphome" which Microsoft Edge and Google error to "Couldn't download Network Issue" I thought it might be a Firewall Issue so shut those off but still not luck. Any ideas?
Running Windows 10 Pro ver 20H2

Author:  Ruben Rocha [ Wed Jan 05, 2022 1:56 pm ]
Post subject:  Re: Cannot download from HP Connector

Now that you mention it , I have the same issue.
Probably because I never use that app.
Back in the day when all was working like twonky, ETC.
I did but I have moved on.

I usually just use file explorer now or the connector console or on occasion remote desktop connection.
That gives me all I need.

With that said I tried a couple of items with no success so far.

I probably will not spend a lot of time on this because as I said I just use file explorer to get to the files.

Author:  lioninstreet [ Sat Jan 22, 2022 9:54 am ]
Post subject:  Re: Cannot download from HP Connector

The best way to setup the client connector is to:

1) rdp into the server
2) go to My Computer\C:\WHS folder
3) copy contents to a thumb drive
4) move the contents onto the client computer's desktop.

Before you actually install the connector, because your running windows 10:

1) on the client go to Control Panel/Programs and Features/Turn Windows Features on and Off.
2) enable SMB1 as well as the earlier versions of Net Framework.

Also, for new builds, a good practice before connecting clients is to run the off-line updater to install the M$ KB updates.

This link also includes info on how to install HP updates up to v3.3. Both can be done with RDP or with monitor mouse & keyboard.

Once you're setup, just click on the setup.exe file in the WHS folder you copied to client's desktop. If you're using an earlier version of the install disk (ex47x or ex48x) you may need WHSConnector_x64.msi file that comes with all the HP ver. 3.0 disks. This v3.0 includes a version of the connector that works with x64 operating systems like w7 & w10.

I've only run ex49x which came originally with the HP v3.0 disks. So maybe Ruben or someone running a ex47x/ex48x & 64bit clients can comment if this is even an issue and if so what the work around is.

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