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PostPosted: Sat Dec 18, 2021 2:12 pm 
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Hello. I have been running the original WHS Connector software that came with my EX475 on multiple computers for years. Just recently, the connector software will not run on any of the computers. I believe it has something to do with a Windows 10 update. I am running Windows 10 Home, version 20H2, build 19042.1415. When I try to re-install the connector software I get the message it cannot be installed on a 64 bit system. I have looked all over the internet for a solution. Can anyone provide any help? Thanks in advance.


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PostPosted: Mon Dec 20, 2021 10:48 am 
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You need a update to whs1 which is hard to find now.

For that model HP did not push updates they sold updates.
They pushed minor and security updates but sold power pack updates which is what you need.

Just before the end of support HP released a update cd for purchase. It provides a connector that also supports 64 bit.
You can try ebay or just ask wherever you can if somebody has a copy.

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PostPosted: Mon Dec 20, 2021 8:48 pm 
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Well, it had been working on Windows 10 64 bit for a few years and just recently it stopped working. Is this due to a Windows 10 update? I find it strange that all 5 of my computers running windows 10 will no longer back up to the EX475. Thanks for your reply.


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PostPosted: Wed Dec 22, 2021 2:15 pm 
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Okay,
Then you should have a program called something like hp mediasmart server (x64) installed on the pc.

Also another culprit with windows 10 is you need smb1 and windows now defaults to smb2.
You can install both versions side be side on the pc.

Goto programs and features on the left side click on Turn Windows features on or off.
Scroll down to the smb 1.0 folder expand it and select all but the automatic removal item.
That item uninstalls smb 1.0 if not used in x number of days.

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Popcorn C-200
Popcorn A-200
Dune HD Connect
Rasberry PI OSMC(KODI)
ReadyNAS RN316
Amazon FireStick
Amazon ECHO
AnyDvD
MyMovies


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