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DataVault X310 unreachable
http://www.mediasmartserver.net/forums/viewtopic.php?f=5&t=14427
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Author:  djac [ Sat Jan 21, 2017 10:04 am ]
Post subject:  DataVault X310 unreachable

I had a power outage yesterday and since then my WHS doesnt start.

The health light flashes white and nothing happens.

I have used the recovery CD, thinking somthing happened to the system, this runs well and I get a message recovery was successful and the server should reboot. However is ends up in the same status, flashing white.

Any suggestions from someone experienced?

Many thanks

Author:  Ruben Rocha [ Sat Jan 21, 2017 12:41 pm ]
Post subject:  Re: DataVault X310 unreachable

well if you performed a recovery then the led is telling you you need to install the connector on the first pc.
Even if it is installed you need to delete it and re-install the connector software.
this is needed to complete the recovery(at least on one pc)
It is probably because the server now looks for a older version of the connector than what is installed on the pc.
Also it thinks no pc has ever been connected.

Then once the server updates you will probably need to do it again.

Now the rest of the story.
Something happened to start this whole episode.
Possibly a corrupted os or possibly a bad drive.

Author:  Gardian [ Mon Jan 23, 2017 12:42 pm ]
Post subject:  Re: DataVault X310 unreachable

Hopefully you have the Free SMART addin that will tell you isf a drive is going bad?
http://www.dojonorthsoftware.net/dl/InstallHomeServerSMARTClassic.zip

As (Ruben Rocha) said, since the recovery was successful the drives ?may? be ok and the OS just got corrupt or full of logs, but it's always a good idea to check the drive with "Smart".
Smart will tell you when a drive is going bad soon enough that you can swap it out before the system craters.

And I hate to say it (Like a broken record) you have backups of the stuff you Can't Lose somewhere besides the server, please say yes :-)
I have almost lost my data twice. I keep basically 4 copies of the really important stuff. 2 on the server and two off the server.

Good Luck

Author:  djac [ Fri Jan 27, 2017 4:07 am ]
Post subject:  Re: DataVault X310 unreachable

Thanks for the responses and sorry for being slow.

I have now tested all four drives and all are fine to read, can see my files, and btw thanks for caring about them, they are safely on another disk as well :)

So back to what I think caused this, as mentioned I had an outage. UPS kicked in but apparently batteries haven weakened and what I think happened is that power cut in the middle of a controlled shut down.

Whats weired in my eyes is that the recovery reports success, but after that it's as dead as before. Challenge with these headless systems as you are blind..?

Author:  Gardian [ Fri Jan 27, 2017 12:37 pm ]
Post subject:  Re: DataVault X310 unreachable

True that on being blind, I have two of the VGA adapters (just in case).

But back to your problem.
You say you successfully completed a recovery:
Just to be clear, With all the hard-drives in the server you fired up the "server recovery cd" in a networked laptop/PC and ran it, it told you how to put the server into recovery mode. Once in recovery mode you clicked ok on the recovery program, it found the server and you were able to pick "Recovery" not factory reset and it completed the recovery successfully, then it rebooted and now you are back to a white blinking light?
If this is true, what (Ruben Rocha) says should be your next step.
The Laptop/PC you ran the recovery on you would need to uninstall the mediasmart and connector software, reboot it and then run the Software install cd on that laptop/pc, it should find the server, ask for the password and then install, reboot, at this point you should be able to get to the server connector page and do the HP and Windows updates if needed. Then most likely another server re-boot and then at some point it may say you have a mis-match on the connector software and you would need to uninstall the mediasmart and connector again on the laptop/pc and re-install them from a browser at this webpage: http://servername:55000
This should give you the latest version of the software and connector.

Then you should be done, unless you need to do the same thing on other pc's.
Great job on having a backup of your data, I have not had a successful recovery, so I do factory re-sets and then data copy back.
But that is just me, lots of people have had great recoveries.

Hope this helps Good Luck Shout back if anything else happens or changes.

Author:  djac [ Fri Feb 03, 2017 3:28 am ]
Post subject:  Re: DataVault X310 unreachable

Server is recovered and I really want to thank you for the encouraging support.

My mistake was that I didn't have enough patience after the success message and before I installed the connector. With me rebooting the server too early it never went well.

Battery in UPS is replaced so hopefully this wont happen again.

Thanks

Author:  Gardian [ Fri Mar 10, 2017 4:31 pm ]
Post subject:  Re: DataVault X310 unreachable

Awesome work! Glad to hear your back up and running.
Good Luck and enjoy!

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