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EX487 3.0 recovery fail

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Llamalord

Post subject: EX487 3.0 recovery fail

Posted: Mon Jun 15, 2015 5:11 pm

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So i am trying to get my 487 up and running but i keep getting the error

The factory reset operation failed because the primary volume on the Server could not be written.

I have ran WDC and HD tune to tet the drive it all came back fine.

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Gardian

Post subject: Re: EX487 3.0 recovery fail

Posted: Wed Jun 17, 2015 9:30 pm

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I would use my sata to usb dock and attach it to my my pc and format it, delete any partitions and then put it in the bottom bay and try again.

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Last edited by Gardian on Sat Jun 20, 2015 8:53 am, edited 1 time in total.

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Llamalord

Post subject: Re: EX487 3.0 recovery fail

Posted: Thu Jun 18, 2015 3:48 pm

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Gardian wrote:

I would use my sata to usb dock and attach it to my my pc and format it, delete and partitions and then put it in the bottom bay and try again.

I have done that with 3 Drives so far and same thing happens...I format them to NTFS. Any ideas?

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Ruben Rocha

Post subject: Re: EX487 3.0 recovery fail

Posted: Fri Jun 19, 2015 11:30 am

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Possibly the sata port is bad in the backplane card, or the backplane needs to be re-seated?
I would open the server and re-seat the backplane.(be extremely careful not to damage the card)
But if it were me I would connect the drive to the pc again and run chkdsk and or install SMART to test the drive.
There is no need to format the drive just delete the volume's.
So it appears to whs to be a brand new unused drive.
In some cases I have had to run diskpart and clean the drive.
WHS will format the drive.

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Gardian

Post subject: Re: EX487 3.0 recovery fail

Posted: Sat Jun 20, 2015 8:56 am

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"Ruben Rocha" said it better then I. I was suggesting a format to see if the drive was good.
Has the system been taken apart? if so The backplane may be damaged.
Goodluck

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Llamalord

Post subject: Re: EX487 3.0 recovery fail

Posted: Thu Jul 09, 2015 10:25 am

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Gardian wrote:

"Ruben Rocha" said it better then I. I was suggesting a format to see if the drive was good.
Has the system been taken apart? if so The backplane may be damaged.
Goodluck

Not sure if it was ever taken apart.

I have tried reformatting the drive still no difference.

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Ruben Rocha

Post subject: Re: EX487 3.0 recovery fail

Posted: Thu Jul 09, 2015 1:18 pm

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Like I said whs will format the drive again when added to the pool.
It just needs to be a clean drive for whs.
I suggest again to follow my prior post.

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