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HP MSS EX490 Motherboard Failure

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msawyer91

Post subject: Re: HP MSS EX490 Motherboard Failure

Posted: Wed May 27, 2015 9:53 am

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sjpoundall - glad to hear you're up and running! Yes, those faulty PSUs can be very tricky to diagnose. In most cases, the machine is just dead. Other times they power on only to turn themselves off or reboot at random intervals.

Those folks at Overtek are great!

Gardian - thank you for the kind words about Home Server SMART. I'm happy to provide it. I hope the latest update is working better for you. Several folks reported bugs in the April release of Home Server SMART Classic, which were remedied in the May 19 release.

Matt

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Gardian

Post subject: Re: HP MSS EX490 Motherboard Failure

Posted: Thu May 28, 2015 8:59 pm

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No problem, The newest version of smart is working fine. I don't have a pc or server in the house without Smart on them.
Thank you for all your time.
You saved my workhorse PC and my backup server with early warnings.
Mediaservers still rock! :encore:

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sjpoundall

Post subject: Re: HP MSS EX490 Motherboard Failure

Posted: Fri May 29, 2015 1:11 am

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MSS powers up and running with replacement PSU but now have another issue:

As previously reported I removed both of the original drives from the MSS and hooked up to another computer via an external disk case and checked with WindowSMART 2015 with the following results:
Drive 1 - Primary HDD (containing the SYS and DATA partitions) - healthy status

Drive 2 - Secondary HDD - Status Critical with the following highlighted:
772 bad sectors detected
Large Pending bad sector count - 34 sectors waiting to be reallocated
Disk health critical
Uncorrectable sectors detected - 34 uncorrectable sector errors

I ran a CHKDSK /F on the secondary HDD and all seemed fine for a while with both disks back in the server with WHS reporting both disks as healthy for the past week or so. Until yesterday...
WHS console was now reporting a problem with the health of the secondary HDD. :cry:

So I have added a new third drive into bay 3 (Drive 3) a 1TB WD Red WD10EFRX to the storage pool yesterday via the WHS console which all installed ok.
MSS has solid aqua white light bars on bays 1,2 and 3 and all the health indicator lights at the base of the MSS are solid aqua white.

The problem came when I tried to remove the unhealthy Drive 2 HDD from the storage pool.
All seemed to be going ok with removing the disk from the pool with the WHS reporting that this might take several hours to complete.
Progress bar got to about 80-90% complete so left it running overnight. When I checked on it this morning it seems to have stopped before completion with around ten homeserver.exe application error windows cascading down the screen with the message : no debugger found , and the WHS console software not responding requiring a reboot of the MSS.
Logging back into the WHS console after a reboot shows all three drives still present in the storage pool and Drive 2 showing a healthy status again

With the new drive 3 installed there is now enough space for folder duplication which I have now turned on and is currently in the process of duplicating the Shared Folder for Music
This is still in progress - with only one of the music tracks so far generating a file conflict error: the request could not be performed because of an I/O device error
Not sure what should I try next ?

Attachments:

MSS.JPG [ 90.03 KiB | Viewed 5664 times ]

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Ruben Rocha

Post subject: Re: HP MSS EX490 Motherboard Failure

Posted: Fri May 29, 2015 11:17 am

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If it were me.
I would yank the bad drive out of the server reboot.
Then in the console remove the now phantom drive.
turn on duplication and let it settle down.
It apparently is so bad it will not function correctly nor will the console function correctly.
Then connect the bad drive to your pc and manually attempt to move as many files as you can back to the server.

PS:
Never rely solely on the whs console to report drive health.
I would trust the SMART addin more.
I don't understand why it is not installed already.
According to your screen print.

PSS:
You probably will need to add yet another drive to the server for folder duplication to work for you.
Since you will be removing a drive.

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msawyer91

Post subject: Re: HP MSS EX490 Motherboard Failure

Posted: Fri May 29, 2015 1:20 pm

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As Gardian and Ruben Rocha point out, please install the Home Server SMART Classic add-in, available here: http://www.dojonorthsoftware.net/Downloads.html -- make sure you get HSS Classic, not HSS 2015, as Classic is designed specifically for WHS v1. Take the MSI file that you download and deposit it in your server shared folders under \\server\Software\Add-ins. The Console should then alert you to the fact that an add-in is available for installation, and you can then install it.

HSS Classic reads the SMART attributes directly from the drives. Windows, on the other hand, checks only to see if a SMART attribute "flips the bit" to a failed state. Oftentimes, by the time this happens, the disk can be far too gone to do much about it. HSS Classic is designed to give you an early warning, and in most cases you'll see disk health issues popping up long before a disk actually dies. It won't detect every problem -- disks can, and do, die suddenly without any warning. MOST, however, do give warning signs that trouble is afoot.

If you are unsure of how to interpret the SMART results, you can export them to a text file and paste them here. This can be done by selecting the disk in question, selecting the Advanced button, then Export > As Text and then copying the contents of that file here. You'll get output similar to this:

Code:

WindowSMART 2013
SMART Disk Details Report

Computer Information
Computer Name         SAWYEMAT5
Operating System      Windows 8
OS Edition            Enterprise
Service Pack          
Version               6.2.9200.0
System Type           64-bit Operating System

Disk Information
Disk Path             \\.\PHYSICALDRIVE0                          Advertised Capacity        256.05
Model                 Samsung SSD 840 PRO Series                  Real Capacity              238.47
Serial Number         S12RNEACC35433N                             Bytes Per Sector           512*
Firmware Revision     DXM03B0Q                                    Cylinders                  31130
Description                                                       Heads                      255
Interface             RAID                                        Total Sectors              500103450
Media Type                                                        Tracks                     7938150
Partition Count       3                                           Tracks Per Cylinder        255
Status                OK                                          Total Bytes                256052966400
Failure Predicted     No                                      
Solid State Disk      Yes                                         SSD Controller             Samsung
TRIM Supported        Yes**                                   

* WindowSMART reports Bytes Per Sector as reported by Windows. It MAY report 512 bytes/sector even on Advanced Format Disks (AFDs)
which have 4096 byte physical sectors. This is especially true on all versions of Windows prior to Windows Vista/Server 2008.
** This value indicates whether the SSD itself reports that it supports the TRIM function. This does not indicate that TRIM is necessarily active. For TRIM to operate the SSD 
must support it; TRIM must also be supported by operating system and disk controller (and controller driver).


SMART Details
ID (Dec)  ID (Hex)  Attribute                                      Critical  Type      Flags                 Thresh  Value   Worst   Status      Raw Data
5         05        Reallocated Sectors Count                      Yes       Pre-Fail  SP; EC; S; C          10      100     100     Healthy     000000000000  
9         09        Power On Time Count                            No        Advisory  SP; EC; S             0       97      97      Healthy     000000002E9A  
12        0C        Drive Power Cycle Count                        No        Advisory  SP; EC; S             0       99      99      Healthy     000000000286  
177       B1        Wear Leveling Count                            Yes       Advisory  EC; S; C              0       96      96      Healthy     000000000083  
179       B3        Used Reserved Block Count (Total)              Yes       Pre-Fail  EC; S; C              10      100     100     Healthy     000000000000  
181       B5        Program Fail Count (Total)                     No        Pre-Fail  SP; EC; S             10      100     100     Healthy     000000000000  
182       B6        Erase Fail Count (Total)                       No        Pre-Fail  SP; EC; S             10      100     100     Healthy     000000000000  
183       B7        Runtime Bad Block (Total)                      Yes       Pre-Fail  EC; S; C              10      100     100     Healthy     000000000000  
187       BB        Uncorrectable Error Count                      No        Advisory  SP; EC; S             0       100     100     Healthy     000000000000  
190       BE        Temperature                                    No        Advisory  SP; EC; S             0       67      51      Healthy     000000000021  
195       C3        ECC Rate                                       No        Advisory  ER; EC; S             0       200     200     Healthy     000000000000  
199       C7        Ultra ATA CRC Error Count                      No        Advisory  SP; ER; EC; P; S      0       99      99      Healthy     000000000001  
235       EB        POR Recovery Count                             No        Advisory  EC; S                 0       99      99      Healthy     000000000078  
241       F1        Total LBA Written                              No        Advisory  SP; EC; S             0       99      99      Healthy     0003959D5AF0  

Manufacturer Set Flags: SP = Self-Preserving, ER = Error Rate, EC = Event Count, P = Performance, S = Statistical, C = Critical


Disk Self-Test Details
Test              Details
Last Test Status  Successfully completed (or no test ever run)
Short Test        Supported, 2 minutes
Extended Test     Supported, 20 minutes
Conveyance Test   Not Supported by Device

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msawyer91

Post subject: Re: HP MSS EX490 Motherboard Failure

Posted: Fri May 29, 2015 7:47 pm

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Here are a couple more examples:

Disk with a couple of spin retries. These can indicate a failing drive motor or faulty onboard power connection.

Code:

WindowSMART 2013
SMART Disk Details Report

Computer Information
Computer Name         SLABBY-PC
Operating System      Windows 7
OS Edition            Ultimate
Service Pack          Service Pack 1
Version               6.1.7601.65536
System Type           64-bit Operating System

Disk Information
Disk Path             \\.\PHYSICALDRIVE2                          Advertised Capacity        160.04
Model                 ST9160411ASG                                Real Capacity              149.05
Serial Number         5TG0K9F8                                    Bytes Per Sector           512*
Firmware Revision     DE16                                        Cylinders                  19457
Description           Disk drive                                  Heads                      255
Interface             USB                                         Total Sectors              312576705
Media Type            External hard disk media                    Tracks                     4961535
Partition Count       2                                           Tracks Per Cylinder        255
Status                OK                                          Total Bytes                160039272960
Failure Predicted     No                                      
Solid State Disk      No (Hard Disk)                              Spindle Speed              7200 RPM

* WindowSMART reports Bytes Per Sector as reported by Windows. It MAY report 512 bytes/sector even on Advanced Format Disks (AFDs)
which have 4096 byte physical sectors. This is especially true on all versions of Windows prior to Windows Vista/Server 2008.


SMART Details
ID (Dec)  ID (Hex)  Attribute                                      Critical  Type      Flags                 Thresh  Value   Worst   Status      Raw Data
1         01        Read Error Rate                                Yes       Pre-Fail  ER; P; S; C           6       115     99      Healthy     0000053A846E  
3         03        Spin-Up Time                                   Yes       Pre-Fail  S; C                  85      99      98      Healthy     000000000000  
4         04        Start/Stop Count                               No        Pre-Fail  SP; EC; S             20      100     100     Healthy     000000000397  
5         05        Reallocated Sectors Count                      Yes       Pre-Fail  SP; EC; S; C          36      100     100     Healthy     000000000000  
7         07        Seek Error Rate                                Yes       Pre-Fail  ER; P; S; C           30      87      60      Healthy     00002001BDBE  
9         09        Power-On Hours                                 No        Advisory  SP; EC; S             0       54      54      Healthy     000000009F78  
10        0A        Spin Retry Count                               Yes       Pre-Fail  EC; S; C              97      100     100     Degraded    000000000005  
12        0C        Power Cycle Count                              No        Pre-Fail  SP; EC; S             20      100     37      Healthy     00000000037E  
184       B8        End-to-End Error                               No        Pre-Fail  SP; EC; S             99      100     100     Healthy     000000000000  
187       BB        Reported Uncorrectable Errors                  No        Advisory  SP; EC; S             0       100     100     Healthy     000000000000  
188       BC        Command Timeout                                No        Advisory  SP; EC; S             0       100     95      Healthy     004F004F03B4  
189       BD        High Fly Writes                                No        Advisory  SP; ER; EC; S         0       100     100     Healthy     000000000000  
190       BE        Airflow Temperature                            No        Pre-Fail  SP; S                 45      71      51      Healthy     00001D1C001D  
191       BF        G-Sense Error Rate                             No        Advisory  SP; EC; S             0       100     100     Healthy     000000000000  
192       C0        Power-Off Retract Count                        No        Advisory  SP; EC; S             0       100     100     Healthy     00000000003D  
193       C1        Load/Unload Cycle Count                        No        Advisory  SP; EC; S             0       28      28      Healthy     0000000238CA  
194       C2        Temperature                                    No        Advisory  SP; S                 0       29      49      Healthy     000F0000001D  
195       C3        Hardware ECC Recovered                         No        Advisory  ER; EC; S             0       54      35      Healthy     0000053A846E  
197       C5        Current Pending Sector Count                   No        Advisory  EC; S                 0       100     100     Healthy     000000000000  
198       C6        Offline Uncorrectable Sector Count             No        Advisory  EC                    0       100     100     Healthy     000000000000  
199       C7        Ultra DMA CRC Error Count                      No        Advisory  SP; ER; EC; P; S      0       200     200     Healthy     000000000000  
240       F0        Head Flying Hours                              No        Advisory  None                  0       100     253     Healthy     9374000091EF  
241       F1        Total LBAs Written                             No        Advisory  None                  0       100     253     Healthy     000028CB28DE  
242       F2        Total LBAs Read                                No        Advisory  None                  0       100     253     Healthy     00007820BCBD  
254       FE        Free Fall Protection                           No        Advisory  SP; EC; S             0       1       1       Healthy     000000000010  

Manufacturer Set Flags: SP = Self-Preserving, ER = Error Rate, EC = Event Count, P = Performance, S = Statistical, C = Critical


Disk Self-Test Details
Test              Details
Last Test Status  Successfully completed (or no test ever run)
Short Test        Supported, 1 minutes
Extended Test     Supported, 48 minutes
Conveyance Test   Supported, 2 minutes

And here's one that's accumulating bad sectors and slowly creeping its way to the grave.

Code:

WindowSMART 2013
SMART Disk Details Report

Computer Information
Computer Name         RANGEALICIOUS
Operating System      Windows Server 2012
OS Edition            Standard Server
Service Pack          
Version               6.2.9200.0
System Type           64-bit Operating System

Disk Information
Disk Path             \\.\PHYSICALDRIVE3                          Advertised Capacity        1000.20
Model                 ST31000528AS                                Real Capacity              931.51
Serial Number         9VP1DG9C                                    Bytes Per Sector           512*
Firmware Revision     HP22                                        Cylinders                  121601
Description                                                       Heads                      255
Interface             SATA                                        Total Sectors              1953520065
Media Type                                                        Tracks                     31008255
Partition Count       1                                           Tracks Per Cylinder        255
Status                OK                                          Total Bytes                1000202273280
Failure Predicted     No                                      
Solid State Disk      No (Hard Disk)                              Spindle Speed              7200 RPM

* WindowSMART reports Bytes Per Sector as reported by Windows. It MAY report 512 bytes/sector even on Advanced Format Disks (AFDs)
which have 4096 byte physical sectors. This is especially true on all versions of Windows prior to Windows Vista/Server 2008.


SMART Details
ID (Dec)  ID (Hex)  Attribute                                      Critical  Type      Flags                 Thresh  Value   Worst   Status      Raw Data
1         01        Read Error Rate                                Yes       Pre-Fail  SP; ER; P; S; C       6       118     99      Healthy     00000A66CB64  
3         03        Spin-Up Time                                   Yes       Advisory  SP; S; C              0       95      83      Healthy     000000000000  
4         04        Start/Stop Count                               No        Advisory  SP; EC; S             0       100     100     Healthy     0000000000BA  
5         05        Reallocated Sectors Count                      Yes       Pre-Fail  SP; EC; S; C          36      100     100     Degraded    00000000001F  
7         07        Seek Error Rate                                Yes       Pre-Fail  SP; ER; P; S; C       30      90      60      Healthy     000046170849  
9         09        Power-On Hours                                 No        Advisory  SP; EC; S             0       71      71      Healthy     0000000063C5  
10        0A        Spin Retry Count                               Yes       Pre-Fail  SP; EC; S; C          97      100     87      Healthy     000000000000  
12        0C        Power Cycle Count                              No        Pre-Fail  SP; EC; S             20      100     100     Healthy     0000000000BA  
184       B8        End-to-End Error                               Yes       Pre-Fail  SP; EC; S; C          97      100     100     Healthy     000000000000  
187       BB        Reported Uncorrectable Errors                  No        Advisory  SP; EC; S             0       100     100     Healthy     000000000000  
188       BC        Command Timeout                                No        Advisory  SP; EC; S             0       100     98      Healthy     00000000000B  
189       BD        High Fly Writes                                No        Advisory  SP; ER; EC; S         0       100     100     Healthy     000000000000  
190       BE        Airflow Temperature                            No        Pre-Fail  SP; S                 45      65      59      Healthy     000024160023  
194       C2        Temperature                                    No        Advisory  SP; S                 0       35      41      Healthy     001200000023  
195       C3        Hardware ECC Recovered                         No        Advisory  SP; ER; EC; S         0       22      22      Healthy     00000A66CB64  
196       C4        Reallocation Event Count                       No        Pre-Fail  SP; EC; S             36      100     100     Degraded    00000000001F  
197       C5        Current Pending Sector Count                   No        Advisory  SP; EC; S             0       100     100     Healthy     000000000000  
198       C6        Offline Uncorrectable Sector Count             No        Advisory  SP; EC                0       100     100     Healthy     000000000000  
199       C7        Ultra DMA CRC Error Count                      No        Advisory  SP; ER; EC; P; S      0       200     200     Healthy     000000000001  

Manufacturer Set Flags: SP = Self-Preserving, ER = Error Rate, EC = Event Count, P = Performance, S = Statistical, C = Critical


Disk Self-Test Details
Test              Details
Last Test Status  Successfully completed (or no test ever run)
Short Test        Supported, 2 minutes
Extended Test     Supported, 190 minutes
Conveyance Test   Not Supported by Device

_________________
Matt Sawyer
Owner, Dojo North Software, LLC

HP EX490, 4GB, E5300, 15TB - Server 2012 - Sharing and Streaming
HP EX487, 4GB, E5300, 13TB - Server 2012 Essentials - Backups

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