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PostPosted: Fri May 09, 2008 9:18 pm 
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I went to open the console on my desktop PC and got this message:

"This computer cannot connect to your home server. Check your network connection and make sure your home server is powered on. If your home server has recently restarted, try again in a few minutes."

I tried resetting the console. No go. So I tried uninstalling the connector and reinstalling from the installer on the server. No go. So I rebooted both the server and my desktop and then tried reinstalling again. It gives me this error:

Unable to connect to your home server.
The following issues may cause this problem:
- Your home server is not powered on.
- A firewall on this computer is blocking the connection
- A proxy server is configured on this computer for the network connection.

The server is on. I can RDC on to it.
Nothing has changed with my firewall.
There is no proxy server.

What do I do now?

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PostPosted: Sat May 10, 2008 9:24 am 
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You can try using the WHS Toolkit to troubleshoot Connector issues, it might give you more insight on finding the problem.

I'm a bit puzzled if you can access the server through Remote Desktop and the file sharing is still working, since this implies the network and routing is working fine.

Inside an RDC session, can you ping your PC from the MSS?

Did you install something on your MSS recently?

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PostPosted: Sat May 10, 2008 10:59 am 
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Yes, I can ping my PC from the MSS.

The only extra thing I have installed on my MSS is SqueezeCenter and have been running that since I got it.

I had copied over the msi file for the DriveLabeler Add-in which is the reason I was trying to open the console. I have since opened the console on the MSS desktop via RDC and removed and installed that add-in. Connector from my PC still won't work whether it is installed or not.

The Troubleshooter shows failures for connecting through ports 55000 and 56000 and also the client version check.

No connection could be made because the target machine actively refused it 192.168.2.14:55000
No connection could be made because the target machine actively refused it 192.168.2.14:56000

For the version check is says to install the connector from the server's software share which is what I have been doing already.

And when I look at the firewall on the server and the client all ports are configured correctly according to the troubleshooter documentation from Microsoft (whs_connect_tshoot.doc).

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PostPosted: Sat May 10, 2008 11:12 am 
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Well crap. I decided to try uninstalling some add-ins through the console via RDC. I removed the Disk Management add-in, console closed, and now when I try to open it, I get this:

---------------------------

Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

at System.Number.ParseInt64(String value, NumberStyles options, NumberFormatInfo numfmt)

at HPConfiguration.IniFile.GetLong(String key, Int64 defaultVal)

at MediaSmartUpdate.MediaSmartUpdater.GetIniConfig()

at MediaSmartUpdate.MediaSmartUpdater.GetSettingsValues()

at Microsoft.HomeServer.HomeServerConsoleTab.HPSU.HomeServerSettingsExtender.initializeMembers(IConsoleServices svc)
---------------------------

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PostPosted: Sat May 10, 2008 1:28 pm 
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MeSue wrote:
The Troubleshooter shows failures for connecting through ports 55000 and 56000 and also the client version check.

You can ignore the version check issue, I get the same thing and my connector is working. I think it's due to customizations by HP...

MeSue wrote:
No connection could be made because the target machine actively refused it 192.168.2.14:55000
No connection could be made because the target machine actively refused it 192.168.2.14:56000

Now this is interesting. Assuming it's your MSS at 192.168.2.14, it seems the firewall on the MSS itself is misconfigured. For reference, I don't have any rules regarding ports 55000 and 56000 on the MSS firewall. You could enable the logging of dropped packets in the MSS firewall (on the Advanced tab, in the Security Logging section).

You can try to see if the connection works using the telnet client (you may need to install it yourself if you use Windows Vista):
Code:
C:\> telnet yourservername 55000

If the connection works, the screen will be cleared; type anything and press enter, you should see the following response:
Code:
HTTP/1.1 400 Bad Request
Content-Type: text/html
Date: Sat, 10 May 2008 19:13:39 GMT
Connection: close
Content-Length: 35

<h1>Bad Request (Invalid Verb)</h1>

Connection to host lost.

If the connection fails (or the response is different), this may help you find the problem more quickly than trying to reinstall the Connector software or re-running the Troubleshooter tests.

For your other problem (.NET exception when opening the console), I'm not sure how to diagnose that. Did you change the regional options on the MSS?

In any case a server restore (not a factory reset!) might solve the problem but it's a little drastic :)

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PostPosted: Sat May 10, 2008 1:53 pm 
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telnet hpserver 55000
Connecting To hpserver...Could not open connection to the host, on port 55000: Connect failed

Then I tried it without 55000 at the end and it still failed.

Quote:
I don't have any rules regarding ports 55000 and 56000 on the MSS firewall.


Are you sure? They are listed as HTTP and HTTPS in the exceptions, and according to that troubleshooting document, they should be there.

Here is the log file of the dropped packets:
#Version: 1.5
#Software: Microsoft Windows Firewall
#Time Format: Local
#Fields: date time action protocol src-ip dst-ip src-port dst-port size tcpflags tcpsyn tcpack tcpwin icmptype icmpcode info path

2008-05-10 15:38:42 DROP UDP 192.168.2.14 239.255.255.250 1998 1900 165 - - - - - - - RECEIVE
2008-05-10 15:38:48 DROP UDP 192.168.2.14 255.255.255.255 68 67 328 - - - - - - - RECEIVE
2008-05-10 15:42:25 DROP TCP 192.168.2.22 192.168.2.14 56490 23 52 S 3784790409 0 8192 - - - RECEIVE
2008-05-10 15:42:28 DROP TCP 192.168.2.22 192.168.2.14 56490 23 52 S 3784790409 0 8192 - - - RECEIVE
2008-05-10 15:42:34 DROP TCP 192.168.2.22 192.168.2.14 56490 23 48 S 3784790409 0 8192 - - - RECEIVE
2008-05-10 15:48:15 DROP UDP 192.168.2.14 255.255.255.255 68 67 328 - - - - - - - RECEIVE

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PostPosted: Sat May 10, 2008 2:05 pm 
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I tried disabling the firewall on the MSS and ran the troubleshooter again. It gives me the exact same results. So would this imply that the problem is not with the MSS firewall?

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PostPosted: Sat May 10, 2008 3:42 pm 
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MeSue wrote:
fulg wrote:
I don't have any rules regarding ports 55000 and 56000 on the MSS firewall.


Are you sure? They are listed as HTTP and HTTPS in the exceptions, and according to that troubleshooting document, they should be there.

You're right, they are listed under duplicated HTTP and HTTPS entries so I didn't notice them, sorry! :oops:

Since it still occurs with the MSS firewall off, I have no idea what could be wrong. If you don't have much customizations done to your MSS, I would consider a system restore (which won't erase your existing data)... I'm not sure if the backups survive a system restore (I would guess not).

Maybe someone else can suggest something?

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PostPosted: Sat May 10, 2008 5:06 pm 
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MeSue wrote:
Here is the log file of the dropped packets:
#Version: 1.5
#Software: Microsoft Windows Firewall
#Time Format: Local
#Fields: date time action protocol src-ip dst-ip src-port dst-port size tcpflags tcpsyn tcpack tcpwin icmptype icmpcode info path

2008-05-10 15:38:42 DROP UDP 192.168.2.14 239.255.255.250 1998 1900 165 - - - - - - - RECEIVE
2008-05-10 15:38:48 DROP UDP 192.168.2.14 255.255.255.255 68 67 328 - - - - - - - RECEIVE
2008-05-10 15:42:25 DROP TCP 192.168.2.22 192.168.2.14 56490 23 52 S 3784790409 0 8192 - - - RECEIVE
2008-05-10 15:42:28 DROP TCP 192.168.2.22 192.168.2.14 56490 23 52 S 3784790409 0 8192 - - - RECEIVE
2008-05-10 15:42:34 DROP TCP 192.168.2.22 192.168.2.14 56490 23 48 S 3784790409 0 8192 - - - RECEIVE

2008-05-10 15:48:15 DROP UDP 192.168.2.14 255.255.255.255 68 67 328 - - - - - - - RECEIVE

BTW these (in bold) are the attempts at telnet you tried where you didn't specify the port. There are no dropped packets for port 55000, so presumably the problem isn't that the firewall is rejecting the connection, it is that no one is answering on that port.

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PostPosted: Sat May 10, 2008 5:20 pm 
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One more thing: have a look at the IIS properties on the MSS.

- RDP into your server
- click Start, right-click My Computer, select Manage
- Expand "Services and Applications"
- Expand "Internet Information Services"
- Click on the "Web Sites" folder

You should see the WHS web site running on port 55000/56000 (see the picture from my own MSS). My guess is that the second web site is not running, you can try to start it back up manually by right-clicking it and selecting "Start". I don't know if that's enough to solve the main problem however...


Attachments:
whs_web_services.png
whs_web_services.png [ 17.25 KiB | Viewed 4777 times ]

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PostPosted: Sat May 10, 2008 5:55 pm 
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Thanks for all your help.

When I try to expand "Internet Information Services" I get an hourglass cursor for about a minute, then it pops us an "Access Denied" dialog box which says my user name does not have administrator privileges and it asks for an account with admin access. I put Adminatrator for the user name and my server password and then it sits there with an hourglass. After another minute or so, it says, "Error: Server execution failed." Then after a little while the hourglass goes away and the little + next to "Internet Information Services" is gone.

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PostPosted: Sat May 10, 2008 6:21 pm 
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If you go in "Services and Applications" and then "Services", what is the state of the IIS Admin Service? If that service failed or is stopped, that might explain why the web sites aren't responding.

Again, you can try to restart that service manually, but at this point it's starting to look like the IIS config of the MSS is hosed. I don't understand how that can affect the Connector though...

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PostPosted: Sat May 10, 2008 6:46 pm 
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It was set to automatic but stopped. When I try to start it, I get this:

---------------------------
Could not start the IIS Admin Service service on Local Computer.
Error 2: The system cannot find the file specified.
---------------------------

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PostPosted: Sat May 10, 2008 7:29 pm 
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Did you upgrade the memory and/or processor on your MSS? Apart from some kind of hardware problem (or a broken software installer), I just don't see how these (fairly major) issues can develop over time. This isn't WinME :)

At this point the next step for me would be a server restore.

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PostPosted: Sat May 10, 2008 7:45 pm 
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You may want to TRY a call to the HP HelpDesk before doing that restore; certainly before doing a Factory Reset (which would be the next step).

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