Hello I have a mediasmart EX487 and here are the current conditions:

1. The front lights indicate - Power = Solid Blue, Network = Solid Blue, Health = Solid White

2. The HDD LEDS are all OFF.

3. I cannot ping the IP nor access the server in any way, but the network LEDS are fine and seem to flash as they are supposed to.

I cannot find anything online that tells me what SOLID WHITE health LED is or how to fix it. There are no other health blink codes. As soon as the power is turned on, its immediately solid white, and pressing the "status/recovery" button does not change that.

Any help would be greatly greatly appreciated! Thanks!

Terrence

That could be a hardware failure, I'd start by removing all your hard drives (be sure to label the system drive, it's the bottom drive) and seeing if it boots with no drives in it.

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Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
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yeah tried that one haha - still same.... when I turn it on its instantly a white light.... There isnt any HP documentation I have read that points to what that is exactly.

Most likely a hardware failure. You don't indicate in your original post what led up to this situation, did you take it apart, upgrade any components, etc? You can try contacting HP support.

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Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins?

I am actually "repairing" it for someone else, they were very vague on the events leading up to the failure.... I have been leaning towards bad mainboard due to the fact that there are not HDD LEDS but to my knowledge, "it was working, then it wasnt" not much to go on :/ IMO this is a huge piece of crap and for what the retail is on one of these, one could buy a proper server.... preferably with a vga connection. I did contact HP support and he told me that the solid white meant that it was in "recovery" mode, which didnt make sense because the HDD LEDS werent lit. I am not sure he know anymore about it than I do.... This makes me appreciate real servers a lot more than these wannabes

HDD LEDs are not lit during recovery mode. If it's instantly solid white then I suspect it's most likely a component failure on the mainboard or backplane.

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Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins?

Well thanks for your help - kind of reassured what I was thinking already. I was just curious if anyone really knew what the solid white light referred to.

Hi there

I can sympathise with your dilema as I have the same problem. A long time ago, Alex provided help to fix the cause of my 'white light' problem. On my HP EX487, the LED at the back of the unit remains orange no matter what and my IT guy at work diagnosed a network card failure. I haven't actually dismantled the unit enough to remove the motherboard to see if the network card is a separate device.

Does anyone know if you can purchase a separate network card or is the whole motherboard in need of replacement? IF the whole motherboard needs replacing, is there a chip or component that typically 'fails' on the network card?

p.s. my server broke down after a faulty RCD kept triggering. I replaced the RCD but now need to fix my server

Good luck

Scoobs

Check this blog post out: http://www.mediasmartserver.net/2010/06 ... ur-server/

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Alex Kuretz
Remote Notification: Monitoring and alerting for your Home Server via email, Twitter, text message, RSS, push notifications, and on your Mac desktop
Have you tried our Add-Ins?

Thanks for the blog link - my hard drives dont light up :/ so I am guessing that I have a mainboard issue...