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 Post subject: HP software update?
PostPosted: Wed Jan 21, 2009 6:09 pm 
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I just got alerted that there was an HP software update available. so i downloaded it and installed it.

the console is now reporting hp software version 1.3.8.25155. was this released today and is anyone else seeing this?


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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 6:58 pm 
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Yup, new updated released, I've got a blog post up with the changes I know about.

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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 8:39 pm 
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I downloaded the update and it seems to have installed without incident. Didn't notice anything in it particularly useful.

Housekeeping update?

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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 9:04 pm 
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Do your help links on the HP tab work after the update?

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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 9:43 pm 
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I have tried to install it 7 times now, doing restarts before, etc. , but with no success. It gets into the install, shows NO progress and then the connector closes. I open the connection again and there is no sign of any change! I can still see the temperatures! I do not think it is installing -- way too quick, no restart, no visible differences.

(Where does the HP version number show up on the MSS? I never can remember where to find that...)

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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 10:37 pm 
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I'm confused, I thought HP was going to release the same version that is available on the 48x models?


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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 11:23 pm 
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JohnBick wrote:
Where does the HP version number show up on the MSS? I never can remember where to find that...


Attachments:
File comment: version info
mss-ver.png
mss-ver.png [ 29.82 KiB | Viewed 4547 times ]

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 Post subject: Re: HP software update?
PostPosted: Wed Jan 21, 2009 11:58 pm 
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JohnCz wrote:
I'm confused, I thought HP was going to release the same version that is available on the 48x models?


Today's update is a patch release, not a major functionality release as HP has indicated would be available sometime after the release of the 48x models.

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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 1:51 am 
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The update isn't coming up for me.


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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 2:09 am 
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Mastiha, what locale is your server set to? Also, try it more than once, mine dev server failed to find the update the first time I checked, then found it when I ran updates again.

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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 2:48 am 
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English (Australia).

I've tried a few times but it still says "No update found."


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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 2:54 am 
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Just tried one more time and it found it.


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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 3:10 am 
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Cool, and I've updated the blog post with some readme items and a small bug I found.

HP 1.3 readme wrote:
MediaSmart Server Update 1.3 version 1.3.8.25155
The MediaSmart Server update will improve image processing performance in HP Photo Webshare, correct error messages displayed using SSL and TZO certificates, and remove unnecessary temperature sensor displays.


Quote:
I’ve also found a minor bug, where many error messages are logged to the Application Event Viewer when your Webshare photos have captions. Fortunately this does not seem to affect the functionality of the Webshare application.

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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 6:50 am 
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I received the updated when doing a manual check this morning. It downloaded and began the install process just fine. However, when the first dialog box was displayed after the install began, the connector quickly switched to displaying just a solid blue screen. Thinking it was just busy with a slow install, I let it sit for 30 minutes, but there was no change. I disconnected the Connector and reconnected, but it still shows the same solid blue screen after login. I logged in via RDC and the system was still responsive.

Any suggestions on what to do next? I can't restart the system via the Connector, so should I try a "Shut Down" via RDC instead?


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 Post subject: Re: HP software update?
PostPosted: Thu Jan 22, 2009 8:51 am 
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Problem solved. I rebooted the server via RDC. When it came back up, I noticed that the patch had not been applied. When downloading it this time, it took several minutes instead of less than 30 seconds the last time. Because of this, I'm suspecting that the patch file that was downloaded the first time was corrupt. The second installation attempt proceeded normally and I received the final "Installation complete." acknowledgment. I was still returned to the blank blue screen. So after waiting a few minutes, I restarted the server again via RDC. This time everything came up as usual, the Connector connects normally, and the server shows the updated version number. So all appears to be back to normal.


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