MediaSmartServer.net http://www.mediasmartserver.net/forums/ |
|
Is it possible? Factory reset on Ex490/EX 495 http://www.mediasmartserver.net/forums/viewtopic.php?f=25&t=8133 |
Page 2 of 2 |
Author: | akasbergen [ Thu Aug 16, 2012 4:00 pm ] |
Post subject: | Re: Is it possible? Factory reset on Ex490/EX 495 |
Having gone through an ordeal trying to recover a MSS EX485 yesterday (and having read all posts on all forums about that), I could not get it to work. (Static IP on PC, change .INI to get a fixed IP on MSS, etc). In the end I called HP customer support and got a tech who was very helpful and patient (spent almost 2 hours on the line). What I have learned: - network cable can not be longer than 6 feet, and cannot pass through a switch (even if that switch has no other connections); my guess: the process is very critical to latency - copy the DVD to the hard drive of the PC (again: speed is everything) - do NOT set the static/fixed addresses; the process that sets the addresses through DHCP really works - disable firewalls, defenders, and anti-virus stuff - remove WHS Connector and HP Smart Media Server software on the PC - MOST IMPORTANTLY: if it doesn't work on one PC, try another one (this is what ended up slving all my problems; amazingly the first one was a very potent, high-end, clean machine; the second mill was very run-of-the-mill) - once all of the copying, installing, rebooting, etc is done, after the last reboot it will come back with slow pulsing LEDs, at that time (and not sooner): power down (short push on power button), reconnect server and pc to regular network, and reboot server. Run WHS Connect installer from PC. One hurray for HP Customer Support ; one hurray for Steve; one hurry for WHS ; and one hurry for the HP MediaSmartServer that will now probably give me another couple of years of trouble-less service. AK |
Page 2 of 2 | All times are UTC - 7 hours [ DST ] |
Powered by phpBB® Forum Software © phpBB Group http://www.phpbb.com/ |