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PostPosted: Fri Nov 19, 2010 1:22 am 
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HI all,

I just bought a data vault x311 and install the software on my mac. It was able to find the data fault and asked for the admin password. After I supplied it, it has a green check and 'authenticated' message. I hit apply, and it has no effect. It tried click on other tabs, and sections but also doesn't work. Thus i can't connect.

How do i fix this? is this a bug with the software? I am running Mac 10.6.4 with HP Data Vault software Version: 3.0.2b121

any help is appreciated.


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PostPosted: Fri Nov 19, 2010 7:57 am 
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It would be helpful if you could post screencaps of the preferences panel to help us understand what you are describing. For example, I have attached screencaps from one of my Macs. 3.02b121 is the current version of the connector.


Attachments:
Screen shot 2010-11-19 at 5.52.53 AM.png
Screen shot 2010-11-19 at 5.52.53 AM.png [ 583.35 KiB | Viewed 5133 times ]
Screen shot 2010-11-19 at 5.52.59 AM.png
Screen shot 2010-11-19 at 5.52.59 AM.png [ 624.16 KiB | Viewed 5133 times ]
Screen shot 2010-11-19 at 5.53.08 AM.png
Screen shot 2010-11-19 at 5.53.08 AM.png [ 579.08 KiB | Viewed 5133 times ]

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PostPosted: Sun Jan 01, 2012 11:54 am 
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I got the same exact problem. My wife just got a Macbook Air and I've been trying to set it up to backup using the software in the Mac folder on the server. However after entering credentials, and getting a "Authenticated"-respones, neither "Backup" nor "Update" is accessable. Nothing seem to be happening apart from the "authenticated"-respones.

Could anyone help me?

Cheers,
PP


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PostPosted: Mon Jan 02, 2012 4:01 pm 
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If she just got a new MacBook Air, then it's running OS X 10.7, aka: Lion. Lion introduced a number of changes that cause the HP Time Machine driver to no longer function. Since HP has discontinued support for the MSS, they won't be providing an updated driver.

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