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Time Machine -> MediaSmart EX490 Problem
http://www.mediasmartserver.net/forums/viewtopic.php?f=19&t=9219
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Author:  jejagua [ Mon Sep 27, 2010 2:11 pm ]
Post subject:  Time Machine -> MediaSmart EX490 Problem

For over a month I have been unable to backup to my MediaSmart via Time Machine (Snow Leopard 10.6.4).

I can't start the Time Machine backup location after creating it in the MediaSmart control applet on the Mac.

I have called HP repeatedly and they've been of no help.

The problem appears to correlate with Apple Security Update 2010-005, but perhaps may not be widespread.

Anyone else having issues?

Author:  jejagua [ Wed Nov 03, 2010 2:00 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

I am still trying to resolve this problem. Can anyone offer advice?

I have a second Macbook on my network that backs up fine.

On the problem Macbook, the image creates fine but the backup location won't start in the HP Applet, therefore it is unavailable to Time Machine.

I have tried the following:
Reset user accounts and permissions on the Macbook / MSS
Recreated the /MAC share on the MSS
Tried alternate user accounts
Disabled OSX firewall
Uninstalled / reinstalled MSS software on the Macbook

From the system.log:
hpVDProxy[56]: I: virtual disk manager setting up VD data provider
hpVDProxy[56]: I: virtual disk manager seting up disk channel
hpVDProxy[56]: F: Failed creation virtual disk device interface
hpVDProxy[56]: I: virtual disk manager could not communicate VD driver
hpVDProxy[56]: I: virtual disk manager could not setup - waiting 30 seconds

Author:  Cliff [ Thu Nov 04, 2010 9:02 am ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

I haven't had this problem, and I have two Macs backing up to my WHS. They are both running 10.6.4 and they are current with all updates. I had one of my TM disks become corrupt, but other than getting over having to blow it away and start fresh, the process of replacing it went without a hitch.

Are there any entries in the server-side logs when you attempt to start the disk from the client?

Author:  yakuza [ Thu Nov 04, 2010 9:15 am ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Cliff, did Time Machine indicate the disks became corrupt?

My wife's Macbook hasn't backed up in a while, claims to not find backup disk even though we can browse to it. I've been meaning to look into it but haven't gotten to it yet. If I find a solution I'll be sure to share.

Author:  Cliff [ Thu Nov 04, 2010 9:27 am ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

yakuza wrote:
Cliff, did Time Machine indicate the disks became corrupt?

My wife's Macbook hasn't backed up in a while, claims to not find backup disk even though we can browse to it. I've been meaning to look into it but haven't gotten to it yet. If I find a solution I'll be sure to share.


Yes, it did. Try stopping and restarting the disk from the WHS pane in system preferences. That should be all you need to do.

Author:  yakuza [ Fri Nov 05, 2010 9:45 am ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Cliff you were on the money, the HP disk service had stopped and a simple restart of the service from the System Preferences got her up and running again. :mss:

Author:  Cliff [ Fri Nov 05, 2010 10:09 am ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Cool, I'm glad that worked.

Author:  jejagua [ Wed Nov 10, 2010 1:38 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Cliff wrote:
Are there any entries in the server-side logs when you attempt to start the disk from the client?


I haven't found any events in the server logs unfortunately.

Author:  Cliff [ Wed Nov 10, 2010 2:21 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Are you booting into the 64 bit kernel on that Macbook? If you don't know, then the answer is likely no as the default is 32 bit and it's a bit of work to change that default behavior.

Also, what version is your MSS connector software? You should be on 3.0.2b120.

Author:  jejagua [ Wed Nov 10, 2010 3:28 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Cliff wrote:
Are you booting into the 64 bit kernel on that Macbook?


I think you just pointed me to the fix. Yes, I am running in 64 bit mode. I considered booting 32 bit a while back to troubleshoot and got sidetracked. Looking forward to trying it tonight. Thanks.

http://h30434.www3.hp.com/t5/Other-HP-C ... d-p/210513

Author:  Cliff [ Wed Nov 10, 2010 3:36 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

jejagua wrote:
Cliff wrote:
Are you booting into the 64 bit kernel on that Macbook?


I think you just pointed me to the fix. Yes, I am running in 64 bit mode. I considered booting 32 bit a while back to troubleshoot and got sidetracked. Looking forward to trying it tonight. Thanks.

http://h30434.www3.hp.com/t5/Other-HP-C ... d-p/210513


Yep, HP's kext is 32 bit and it will fail when run in a 64 bit kernel. Someone had a similar problem on this site about a year ago with a Mac Pro running OS X Server.

Author:  jejagua [ Wed Nov 10, 2010 3:58 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Cliff wrote:
Yep, HP's kext is 32 bit and it will fail when run in a 64 bit kernel. Someone had a similar problem on this site about a year ago with a Mac Pro running OS X Server.


It would be nice if the HP Software informed you of such. HP support didn't assist me in troubleshooting the issue AT ALL, after multiple calls and emails.

Everything else MediaSmart related works in 64 bit on my MBP. Only have the problem starting (mounting) the Time Machine drive. I guess that piece of functionality has the highest vulnerability with regards to incompatibility.

Author:  Cliff [ Wed Nov 10, 2010 4:20 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

jejagua wrote:
Cliff wrote:
Yep, HP's kext is 32 bit and it will fail when run in a 64 bit kernel. Someone had a similar problem on this site about a year ago with a Mac Pro running OS X Server.


It would be nice if the HP Software informed you of such. HP support didn't assist me in troubleshooting the issue AT ALL, after multiple calls and emails.

Everything else MediaSmart related works in 64 bit on my MBP. Only have the problem starting (mounting) the Time Machine drive. I guess that piece of functionality has the highest vulnerability with regards to incompatibility.


My limited experience with HP support has not been positive and their support of OS X is at best uneven (my experience had to do with discrepancies in scan output between Windows and OS X scanning applications that were supplied with an HP all-in-one printer). That said, the need for 3rd party vendors to recompile 32 bit kexts is the reason why Apple defaults all non-Server OS X installs to 32 bit and this was discussed fairly widely when Snow Leopard was released. If a user makes a technical change to their environment like this one, it is incumbent on them to understand the implications of the change.

edit: FWIW, this support article discusses 64 bit kernel FAQs.

Attachments:
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Author:  jejagua [ Fri Nov 12, 2010 4:10 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Good info. Thanks for the help. Problem solved...

Author:  ktd [ Mon Nov 29, 2010 4:52 pm ]
Post subject:  Re: Time Machine -> MediaSmart EX490 Problem

Borrow this thread...

I just bought an iMac 27" i7 (2010) and I can't find my X510 TimeMachine disk. I have used my MacBook for about two years now so there is a TM disk working in my X510.
When I look in my system info for my iMac I see a lot of HP stuff running in 64 bit mode. How and what program/system should I force to 32 bit?


Regards

Tommy

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