Windows Home Server Forums • View topic - Cant start Server Control Center after upgrade to 2.5

View unanswered posts | View active topics

Board index » Windows Home Server V1 » Macs and Home Servers

All times are UTC - 7 hours [ DST ]

Recent News:

Cant start Server Control Center after upgrade to 2.5

Page 2 of 6

[ 84 posts ]

Go to page Previous 1, 2, 3, 4, 5, 6 Next

Print view

Previous topic | Next topic

Author

Message

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 2:46 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

During another uninstall and reinstall of the application on the mac, I noticed the following in the Console:

Quote:

5/12/09 1:37:32 PM authexec[525] executing /Volumes/HP MediaSmart Server Software/Uninstall HP MediaSmart Server Software.app/Contents/MacOS/ScriptTool
5/12/09 1:37:32 PM [0x0-0x3b03b].com.hp.mss.MSSUninstaller[520] launchctl list returned unknown response
5/12/09 1:37:32 PM installdb[534] Opened receipt database on '/' with schema 17.
5/12/09 1:37:39 PM kernel Resetting IOCatalogue.
5/12/09 1:37:39 PM kextd[10] 0 cached, 424 uncached personalities to catalog
5/12/09 1:37:41 PM kernel IGPU: family specific matching fails
5/12/09 1:37:41 PM kernel IGPU: family specific matching fails
5/12/09 1:38:16 PM Installer[403] HP MediaSmart Server Software Installation Log
5/12/09 1:38:16 PM Installer[403] Opened from: /Volumes/HP MediaSmart Server Software 1/Install HP MediaSmart Server Software.pkg
5/12/09 1:38:16 PM installdb[561] Opened receipt database on '/' with schema 17.
5/12/09 1:38:24 PM Installer[403] ================================================================================
5/12/09 1:38:24 PM Installer[403] User picked Standard Install
5/12/09 1:38:24 PM Installer[403] Choices selected for installation:
5/12/09 1:38:24 PM Installer[403] Install: "HP MediaSmart Server Software"
5/12/09 1:38:24 PM Installer[403] Install: "HP MediaSmart Server Software" at path "//"
5/12/09 1:38:24 PM Installer[403] ================================================================================
5/12/09 1:38:24 PM com.apple.launchd[1] (com.apple.installdb.system) Throttling respawn: Will start in 3 seconds
5/12/09 1:38:27 PM installdb[562] Opened receipt database on '/' with schema 17.
5/12/09 1:38:27 PM Installer[403] Preparing volume "Leopard" for installation
5/12/09 1:38:27 PM Installer[403] Configuring volume "Leopard"
5/12/09 1:38:27 PM Installer[403] Free space on "Leopard": 206 GB (221916110848 bytes).
5/12/09 1:38:27 PM Installer[403] Create temporary directory "/private/tmp/Install HP MediaSmart Server Software.pkg.403szAF8g"
5/12/09 1:38:27 PM Installer[403] Running install actions
5/12/09 1:38:27 PM Installer[403] Processing mssmacclient:
5/12/09 1:38:27 PM Installer[403] Determining files to install
5/12/09 1:38:27 PM Installer[403] Configuring deferred files
5/12/09 1:38:27 PM Installer[403] Assembling temporary receipt
5/12/09 1:38:27 PM Installer[403] Performing pre-extraction actions
5/12/09 1:38:27 PM Installer[403] Creating destination path
5/12/09 1:38:27 PM Installer[403] Validating package payload
5/12/09 1:38:27 PM Installer[403] Starting file extraction
5/12/09 1:38:28 PM Installer[403] run postinstall script for mssmacclient
5/12/09 1:38:28 PM /private/tmp/scripts.UuMw/./postinstall[566] launchctl: Error unloading: com.hp.mss.VDProxy

5/12/09 1:38:28 PM /private/tmp/scripts.UuMw/./postinstall[566] launchctl: Couldn't stat("//Library/LaunchDaemons/com.hp.mss.MediaAggregation.plist"): No such file or directory

5/12/09 1:38:28 PM /private/tmp/scripts.UuMw/./postinstall[566] nothing found to unload

5/12/09 1:38:30 PM /private/tmp/scripts.UuMw/./postinstall[566] launchctl: Couldn't stat("//Library/LaunchDaemons/com.hp.mss.MediaAggregation.plist"): No such file or directory

5/12/09 1:38:30 PM /private/tmp/scripts.UuMw/./postinstall[566] nothing found to load

5/12/09 1:38:30 PM Installer[403] Performing post-extraction actions
5/12/09 1:38:30 PM Installer[403] Finishing receipt
5/12/09 1:38:30 PM runner[407] Extracting BOM from "/Volumes/HP MediaSmart Server Software 1/Install HP MediaSmart Server Software.pkg" to "/Library/Receipts/boms/com.hp.mss.ClientInstaller.bom"
5/12/09 1:38:30 PM Installer[403] Removing temporary directory "/private/tmp/Install HP MediaSmart Server Software.pkg.403szAF8g"
5/12/09 1:38:30 PM Installer[403] Finalize disk "Leopard"
5/12/09 1:38:30 PM Installer[403] Notifying system of updated components
5/12/09 1:38:30 PM Installer[403] **** Summary Information ****
5/12/09 1:38:30 PM Installer[403] Operation Elapsed time
5/12/09 1:38:30 PM Installer[403] -----------------------------
5/12/09 1:38:30 PM Installer[403] script 2.04 seconds
5/12/09 1:38:30 PM Installer[403] zero 0.01 seconds
5/12/09 1:38:30 PM Installer[403] install 2.63 seconds
5/12/09 1:38:30 PM Installer[403] validate 0.11 seconds
5/12/09 1:38:30 PM Installer[403] os 0.00 seconds
5/12/09 1:38:30 PM Installer[403] extract 0.46 seconds
5/12/09 1:38:30 PM Installer[403] receipt 0.01 seconds
5/12/09 1:38:30 PM Installer[403] disk 0.01 seconds
5/12/09 1:38:30 PM Installer[403] config 0.01 seconds
5/12/09 1:38:30 PM Installer[403] Finalizing installation.
5/12/09 1:38:30 PM Installer[403] Registering applications
5/12/09 1:38:30 PM Installer[403] IFDInstallController 3AD51AA0 state = 5
5/12/09 1:38:30 PM Installer[403] Displaying 'Install Succeeded' UI.
5/12/09 1:38:37 PM kernel Resetting IOCatalogue.
5/12/09 1:38:37 PM kextd[10] 0 cached, 425 uncached personalities to catalog
5/12/09 1:38:38 PM kernel IGPU: family specific matching fails
5/12/09 1:38:38 PM kernel IGPU: family specific matching fails
5/12/09 1:38:38 PM kernel IGPU: family specific matching fails

I have no idea why those items in the postinstall fail, but its an indication of the install process gone wrong. Can you see if your installation log(if you still can see it) in the Console has these error entries?

Top

Attention Guest: Remove this ad by Registering with the MediaSmartServer.net Forums. It's Free!

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 3:46 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

It would be awesome if anyone with actual EX485 could email this question to HP support.

Top

gecko6375

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 4:02 pm

2.0TB storage

Joined: Sat Feb 21, 2009 9:09 pm
Posts: 129
Location: Minneapolis, MN
Thanks: 7
Thanked: 6 times in 6 posts

I am more than a little stumped. Unfortunately my Log does not go back that far. I am not sure if I want to remove and re-install at this point either. I agree if someone could submit it to HP. Why couldn't you call support or email the script to HP? Just tell them you have a 485. Worse thing that can happen is they say no, right? I think this one might be for minds smarter than mine. I will keep digging and see if I can find out anything else too.

_________________
Marc

EX475 - 5.5 TB Total - 3.5TB MSS w Rosewill RSV-S5(2TB Backup Pool)- LE-1640 (AMD X2 BE-2350 unstable) - 2GB Ram
2.5 Unofficial Software Update/Time Machine Backup
_________________________
24" iMac, 2 MacBook Pros
2 Apple TV's

Top

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 4:38 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

I would submit this directly to hp if I could, unfortunately the first thing they do is ask y ou for the serial number of the product.
and they will definitely not bother with supporting unauthorized ex470 upgrade.

Top

gecko6375

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 5:01 pm

2.0TB storage

Joined: Sat Feb 21, 2009 9:09 pm
Posts: 129
Location: Minneapolis, MN
Thanks: 7
Thanked: 6 times in 6 posts

True, well maybe someone will be able to help. I thought maybe you could try a new version of the DMG. Doubt it will help but, worth a shot. I will attach it here to see if it may work for you.

Attachments:

HP MSS Client.dmg.zip [2.03 MiB]
Downloaded 430 times

Top

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 5:10 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

How new is this? I think i have the latest version already: 2.5.0b43

Top

gecko6375

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 6:55 pm

2.0TB storage

Joined: Sat Feb 21, 2009 9:09 pm
Posts: 129
Location: Minneapolis, MN
Thanks: 7
Thanked: 6 times in 6 posts

It is the same version. I just thought it may be worth a shot if maybe it was something with the DMG file itself. Probably will have the same outcome but, it was small enough and worth a shot.

Top

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 8:11 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

Nah, its ok. Ive actually extracted my version from the 2.5 update archive that was downloaded directly off hp ftp site

Top

gecko6375

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Tue May 12, 2009 10:06 pm

2.0TB storage

Joined: Sat Feb 21, 2009 9:09 pm
Posts: 129
Location: Minneapolis, MN
Thanks: 7
Thanked: 6 times in 6 posts

OK, just thought it was worth a shot since it is the file I used.

Top

gecko6375

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Thu May 14, 2009 6:22 am

2.0TB storage

Joined: Sat Feb 21, 2009 9:09 pm
Posts: 129
Location: Minneapolis, MN
Thanks: 7
Thanked: 6 times in 6 posts

I was looking through what you posted and if I am reading that right it looks like when you are doing an install it is not getting rid of all of the original install. Can I recommend trying this
Download AppTrap here
http://konstochvanligasaker.se/apptrap/
and install it. In the future when you remove an app it should open a pop up that says "do you want to remove all associated files" you can select to remove files or keep files. Select remove files, if prompted. Completely remove the DMG from your desktop and empty the trash. Restart your machine and reset your PRAM following the directions below.
Resetting PRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.
Try downloading the HP MSS version I have posted above to your desktop, unzip/extract/mount it, and try re-installing. I know you said it is the same version but, humor me, on this one. After all what do you have to lose.

Not sure if it will work but, worth a shot.

Couple other things, have you tried to repair permissions/repaired disk from the Disk Utility tool in Utilities. I have heard this fixing some of these issues as well. Also, I know the Sharing settings are from your computer out but, do you also have AFP sharing turned on or do you just have SMB active? I believe it is actually connecting to the server via AFP, at least for Time Machine.

Top

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Mon May 18, 2009 12:07 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

I dont think this has anything to do with the install file, this is most likely a network config issue.
Out of curiosity, is it possible to connect to WHS directly, bypassing a router?

Top

gecko6375

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Mon May 18, 2009 12:34 pm

2.0TB storage

Joined: Sat Feb 21, 2009 9:09 pm
Posts: 129
Location: Minneapolis, MN
Thanks: 7
Thanked: 6 times in 6 posts

Sure, just make sure that you assign a static ip address to both the WHS and your Mac. Should be no problems at all.

Top

vladgur

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Wed May 27, 2009 2:24 pm

.5TB storage

Joined: Sat Mar 21, 2009 10:57 am
Posts: 23
Thanks: 1
Thanked: 0 time in 0 post

Ive pretty much exhausted all my options and given up on this.
I will have to wait for HP's official release of mac support for ex475 and contact them directly then.
Ive posted this questions on HP's support board and nobody replied except for another guy who experienced the same issue.
I think this speaks a lot about the number of Mac users with HP mediasmart server(not everyone experiences the same issue, but Im attributing this to poor handling of some sort of exception on HP software developers part)
http://h30434.www3.hp.com/psg/board/message?board.id=Other1&message.id=307

Top

bruder

Post subject: Re: Cant start Server Control Center after EX470 upgrade to 2.5

Posted: Fri May 29, 2009 12:58 pm

2.0TB storage

Joined: Fri May 29, 2009 12:36 pm
Posts: 126
Thanks: 1
Thanked: 16 times in 14 posts

vladgur wrote:

Oh Wow, i just discovered a Console utility in OSX that displays system logs.
This entry was logged every time i clicked apply:
5/11/09 1:03:17 PM HP MediaSmart Server Control Center[710] *** -[NSCFDictionary setObject:forKey:]: attempt to insert nil value (key: Server MAC)
does this mean it cant identify the server's MAC address? What could be preventing osx from doing so?

That looks very strange. Are you being able to determine MAC address of your HPMSS from you Mac, using Terminal, say
$ arp ip_address_of_server
If the record in arp cache is empty, you can try to add it manually (using again "arp" command, see $man arp for details). However, to say the truth, it is hard to imaging for me, why this is possible. What network environment do you have?

Top

JohnECB

Post subject: Re: Cant start Server Control Center after upgrade to 2.5

Posted: Sun May 31, 2009 8:46 am

Newbie

Joined: Sun May 31, 2009 8:41 am
Posts: 3
Thanks: 0
Thanked: 0 time in 0 post

Can somebody who has it working do me a favor and post the contents of the following file up on to this thread:

/Library/LaunchDaemons/com.hp.mss.MediaAggregation.plist

I have the same issue and am trying to get to the bottom of it. Have extracted the pkg with pacifist, but the only part of the installer that is a shell script seems to be postinstall. There is no mention of this file anywhere in the pkg (that I can see!) and I am hoping it may give me some clues to why it's not being created if I see what's in it.

Thanks

Top

Page 2 of 6

[ 84 posts ]

Go to page Previous 1, 2, 3, 4, 5, 6 Next

Board index » Windows Home Server V1 » Macs and Home Servers

All times are UTC - 7 hours [ DST ]

Who is online

Users browsing this forum: No registered users and 11 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to: