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PostPosted: Fri May 01, 2015 1:19 pm 
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.5TB storage
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Hello.
I installed the add-in but it does not see my 4 internal Hdds while it see the external Hdds
How can I make it work?


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PostPosted: Sun May 10, 2015 11:09 am 
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I see your server is an Acer server. I know Smart works on the HP mediasmart servers.
I wonder if you need to update a driver so Smart can access the drives on the backplane?
I will do some searching, this has to have come up before...

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[X510 CPU/RAM/All 2 TB Red's] [X510 CPU/Sync'ed Backup/All 2 TB Hitachi's]
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[X710 LIAN LI DIY W2012E] Stablebit Drivepool [EX-503 LIAN LI 5-bay USB3 External]
:twisted: Fear the Cloud :twisted:


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PostPosted: Sun May 10, 2015 11:21 am 
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Well, I did see some problems with the earlier version of smart. Are you using the latest version?
http://www.dojonorthsoftware.net/dl/InstallHomeServerSMARTClassic.zip
Goodluck

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[X510 CPU/RAM/All 2 TB Red's] [X510 CPU/Sync'ed Backup/All 2 TB Hitachi's]
[X510 /2 in box]
[X710 LIAN LI DIY W2012E] Stablebit Drivepool [EX-503 LIAN LI 5-bay USB3 External]
:twisted: Fear the Cloud :twisted:


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PostPosted: Mon May 11, 2015 9:51 pm 
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Please enable debug logging. I see HSS Classic debug reports uploaded to our FTP server, but I don't know if yours is one of them. Please go into HSS Settings, and on the Advanced tab, make sure SmartInspect debug logging is turned on. By default it is not. Check the checkbox and click Apply. Then go to the Service Control tab and click Restart Service. This causes the HSS Classic service to restart, and debug logs will start getting collected.

Let this run for a little bit, and then in the Settings dialogue you can click the submit bug report button. This zips up the report files and sends them to us. Please reply here to let me know your server's name so I know which report to look for.

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Owner, Dojo North Software, LLC

HP EX490, 4GB, E5300, 15TB - Server 2012 - Sharing and Streaming
HP EX487, 4GB, E5300, 13TB - Server 2012 Essentials - Backups


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PostPosted: Mon May 11, 2015 10:30 pm 
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Please disregard my earlier post. I do see your debug logs, based on the ACER500 name. In looking at the logs, I cannot help but wonder if you're not dealing with a corrupted installation. Over and over again I see the following errors reported:

P/Invoke identity operation failed.
System.EntryPointNotFoundException: Unable to find an entry point named 'IdentifyUsbDriveRpm' in DLL 'HomeServerSMART.Utility.dll'.
at DojoNorthSoftware.Classic.HomeServerSMART.Components.InteropSmart.(Int32 , Byte , IntPtr , COMMAND_TYPE )
at DojoNorthSoftware.Classic.HomeServerSMART.Components.InteropSmart.GetUsbDriveIdentity(String physicalDrivePath, DiskIdentityData& did, IDENTIFY_DEVICE_RESULT& result, String& exceptionMessage)

The message "Unable to find an entry point named 'xxx'" has varying methods. It makes me wonder if the HomeServerSMART.Utility.dll file is damaged.

If you don't mind, please go into Windows Explorer on your Acer 500 server and open this folder - C:\Program Files\Windows Home Server. In there, please look for a file named HomeServerSMART.Utility.dll. If you pull up the file's properties, it should have a Digital Signatures tab--this indicates the DLL was not tampered with. Can you please provide me with the file's properties, date, time created, size, etc.?

If you don't mind, please put the DLL into a zip file and email to bugtraq (at) dojonorthsoftware*DOT*net.

I just opened the production DLL using DLL Export Viewer (http://www.nirsoft.net/utils/dll_export_viewer.html) and verified the exported functions (entry points) are in fact visible. So for some reason your machine isn't seeing them.

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Matt Sawyer
Owner, Dojo North Software, LLC

HP EX490, 4GB, E5300, 15TB - Server 2012 - Sharing and Streaming
HP EX487, 4GB, E5300, 13TB - Server 2012 Essentials - Backups


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PostPosted: Mon May 11, 2015 10:48 pm 
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One last thing I might suggest too.

1. Try uninstalling Home Server SMART Classic.
2. REBOOT the server.
3. Reinstall HSS Classic.
4. See if it's working correctly.

I can't help but wonder if you were previously running a really old version of HSS Classic. It is possible that even though HSS Classic was upgraded, if you didn't reboot, the old DLL might still hang around in memory. This is not uncommon with COM-based DLLs. So even though Windows reported uninstall completed successfully, you may need a reboot to ensure it is cleaned out. I've seen cases where folks have upgraded HSS Classic without a reboot, and it acts flaky until the user reboots the server.

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Matt Sawyer
Owner, Dojo North Software, LLC

HP EX490, 4GB, E5300, 15TB - Server 2012 - Sharing and Streaming
HP EX487, 4GB, E5300, 13TB - Server 2012 Essentials - Backups


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PostPosted: Thu May 14, 2015 12:49 pm 
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I've done enough investigating to call this one a bug, and I've got it fixed. Look for a new build in the next day or two. :)

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Matt Sawyer
Owner, Dojo North Software, LLC

HP EX490, 4GB, E5300, 15TB - Server 2012 - Sharing and Streaming
HP EX487, 4GB, E5300, 13TB - Server 2012 Essentials - Backups


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