How to install 2.5 Software Update on your EX47x part 2

by Alex Kuretz on May 1, 2009 · 9 comments

in Forum Spotlight

Forum moderator Nigel “Cougar” Wilks has been hard at work getting all the steps ironed out for installing the 2.5 Software Update installed and running on the EX470 and EX475 MediaSmart Server, and I’ve been helping out when I can. This has been made more complicated by HP pulling the original 26972 release, but fortunately forum member Diehard found the updated version 27311 that we’ve been working with.

We’ve developed an Add-In called “SanEncore” (a combination of the EX47x and EX48x codenames) that does a number of setup steps required to fool the 2.5 Software Update installer into thinking it is installing on a 2.1 EX48x server. The process currently requires the user to manually install all the pre-requisite packages and the 2.5 Software Update, but we’re working on improving the SanEncore add-in to allow you to install it all from the Server Console without having to Remote Desktop onto the server. Stay tuned for a “Part 3″ article when we’ve wrapped up that effort.

It should go without saying, but please note that this is not a supported upgrade method from HP, and you may not be able to receive automatic upgrades in the future. Also, while we have performed limited testing of the 2.5 features we cannot guarantee that everything will work. You install this update at your own risk.

Full steps on how to get this working are in this Wiki article, and any questions or suggestions should occur in this forum post.

Article by

I'm Alex Kuretz, and I'm the founder of I was the Lead Test and Integration Engineer at HP for the MediaSmart Server until April 2008 when I moved on to other opportunities outside HP. I've kept active in the Windows Home Server community, creating several add-ins and helping users make the most of their Home Servers.


DamianP May 1, 2009 at 3:40 pm

Great work guys!!! So to your knowledge the drive light is the only “significant” issue you have come across, all other functions “should” work (swim at your own risk noted)

Cougar May 1, 2009 at 3:52 pm

Thanks Damian. It’s the most obvious issue, but not a real show stopper. We will be updating, as and when people find issues and where we can apply a fix.

Keep an eye on the forum, and the Wiki and we will be posting when we release a new Add-In.

DamianP May 1, 2009 at 4:03 pm

Cougar – I thought my “pirate” avatar that I got stuck with on the blog comment section was bad until I just saw yours :-)

Cheers mate

Cougar May 2, 2009 at 5:21 am

How dare you! Thats a real photo!!!

Alex Kuretz May 3, 2009 at 10:59 am

If you guys sign up for a Wordpress account you can have your own avatar… ;)

Cliff Nelson May 4, 2009 at 1:37 pm

I have 2 problems with the upgrade.
1.) I followed the process, but I had messed with some of the earlier pieces, therefore, I still received the 17xx (1720) I think error at the end of the process that backed the whole thing out.
2.) I figured I needed a clean system so I did a factory reset, that seems ok since the lights are all back, however I cannot get onto the server either via WHS console, RDC, or anything and the connector software doesn’t connect. I have a domain, and the machine’s name was changed and the domain joined, however the domain admin ID doesn’t get me in, and the server reports it name as both the domain name & HPSERVER when nslookup or ping hits the IP. Does anyone know a usr/pwd for RDC connection to HPSERVER?

So far the HP Media Smart is much more of a pain that the ASUS desktop (3GHz dualcore) machine I had running WHS….I really want it to work, it looks way too cool to part out into a NAS

Alex Kuretz May 4, 2009 at 1:47 pm

There is no default password until after you run through the Setup process.

Mark May 8, 2009 at 6:50 am

Just wanted to post my experiences with trying to upgrade. (i’ve done the CPU/RAM upgrade previously on my 475.) I installed the updates without any issues, until I turned on media streaming. As soon as I did that, my MediaSmart did a jhard power down. It would boot but continually do a hard power off. It was mostly through dumb luck that I was able to have the machine up long enough to RDP into it and remove the HP 2.5 update.

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